Effective Communication - Emergency Management Institute ...

More documents

Recommendations

Info

UNIT 8: COURSE SUMMARY Communicating in an Emergency In an emergency, people depend on information for physical and emotional comfort. To be effective, emergency communications must be timely, accurate, and clearly stated. There are considerable differences between day-to-day communications and emergency communications. Some of these differences include: Emergency information is important. Timeliness is essential. Warnings require response. Barriers to communication are common in emergencies. Messages must be consistent to elicit the desired response. When communicating in an emergency, you should always: Present the information in sequence; present the reason for the message, the supporting information, and the conclusion. Avoid jargon, codes, and acronyms. Use common names for all personnel and facilities. Omit unnecessary details. Speak in sync with other related authorities. Keep messages consistent across various media. Word the message precisely, making every word count. Effective Communication Page 8.2
UNIT 8: COURSE SUMMARY Communicating in an Emergency (Continued) Communication media range in complexity from handwritten notices to international satellite broadcasts. Selecting the appropriate media for both the message and the audience is essential to effective communication. Community-Specific Communications Issues Whether we realize it or not—and we often don’t—traditions shape the way we interact with other people. Cultural differences reflect internal beliefs and thought patterns that cause people to react differently to the same situation. Differences in age and sex, the presence of a disabling condition—and even the part of the country you live in—can affect how you communicate. It’s not realistic to become an expert on every culture that you may encounter. However, it is reasonable for you to learn about the populations who make up major parts of your community. Take the time to learn about: What groups are represented in your community. Where they are located. What their needs are. Making yourself aware of key cultural and other differences—both verbal and body language differences—that you will need to address during an emergency will help you learn what to expect of the groups and whether your message is being communicated. Effective Communication Page 8.3
Page 1 and 2:
Effective Communication Independent
Page 3 and 4:
TABLE OF CONTENTS Page Unit 4: Iden
Page 5 and 6:
Course Overview
Page 7 and 8:
COURSE OVERVIEW FEMA’s Independen
Page 9 and 10:
Unit 1: Course Introduction
Page 11 and 12:
UNIT 1: COURSE INTRODUCTION Course
Page 13 and 14:
UNIT 1: COURSE INTRODUCTION Activit
Page 15 and 16:
UNIT 1: COURSE INTRODUCTION Persona
Page 17 and 18:
UNIT 2: BASIC COMMUNICATION SKILLS
Page 19 and 20:
Page 21 and 22:
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
Unit 3: Communicating in an Emergen
Page 31 and 32:
UNIT 3: COMMUNICATING IN AN EMERGEN
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
UNIT 4: IDENTIFYING COMMUNITY-SPECI
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Unit 5: Using Technology as a Commu
Page 79 and 80:
UNIT 5: USING TECHNOLOGY AS A COMMU
Page 81 and 82: UNIT 5: USING TECHNOLOGY AS A COMMU
Page 91 and 92: Unit 6: Effective Oral Communicatio
Page 93 and 94: UNIT 6: EFFECTIVE ORAL COMMUNICATIO
Page 113 and 114: Unit 7: Preparing Oral Presentation
Page 115 and 116: UNIT 7: PREPARING ORAL PRESENTATION
Page 131: UNIT 8: COURSE SUMMARY Introduction
Page 135 and 136: UNIT 8: COURSE SUMMARY Effective Or
Page 137 and 138: UNIT 8: COURSE SUMMARY Next Steps Y
Page 139 and 140: APPENDIX A: JOB AIDS Sample busines
Page 141 and 142: APPENDIX A: JOB AIDS Job Aid 3.1 Te
Page 143 and 144: APPENDIX A: JOB AIDS page 2 Job Aid
Page 145 and 146: APPENDIX A: JOB AIDS page 2 Job Aid
Page 147 and 148: APPENDIX A: JOB AIDS Sample Checkli
Page 149 and 150: APPENDIX A: JOB AIDS Before the Int
Page 151 and 152: APPENDIX A: JOB AIDS Preparation K
Page 153 and 154: APPENDIX A: JOB AIDS Write the Pres
Page 155 and 156: FINAL EXAM 1. Differences in previo
Page 157 and 158: FINAL EXAM 14. One reason to select
show all

Effective Communication - Emergency Management Institute ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?