Effective Communication - Emergency Management Institute ...

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COURSE OVERVIEW About This Course Being able to communicate effectively is a necessary and vital part of every emergency manager, planner, and responder’s job. This course is designed to improve your communication skills. It addresses: Basic communication skills. How to communicate in an emergency. How to identify community-specific communication issues. Using technology as a communication tool. Effective oral communication. How to prepare an oral presentation. FEMA’s Independent Study Program FEMA’s Independent Study Program is one of the delivery channels that the Emergency Management Institute (EMI) uses to provide training to the general public and specific audiences. This course is part of the Federal Emergency Management Agency’s (FEMA’s) Independent Study Program. In addition to this course, the Independent Study Program includes courses in radiological emergency management, emergency manager, hazardous materials, and disaster assistance. FEMA’s independent study courses are available at no charge and include a final examination. You may test individually or through group training. If you need assistance, or if you have questions contact the Independent Study Program. Effective Communication Page 1
COURSE OVERVIEW FEMA’s Independent Study Program FEMA Independent Study Program Administrative Office Emergency Management Institute 16825 South Seton Avenue Emmitsburg, MD 21727 (301) 447-1200 Information about FEMA’s Independent Study Program also is available on the Internet at: http://training.fema.gov and click on FEMA Independent Study Final Examination This course includes a Final Examination, which you must complete and submit to FEMA’s Independent Study Office for scoring. To obtain credit for taking this course, you must successfully complete (75% correct) this examination regardless of whether you complete this course through selfinstruction or through group instruction. You may take the Final Examination as many times as necessary. Course Completion Effective Communication has no prerequisites. It is recommended that you complete this course before taking others in the PDS Series, however. Effective Communication Page 2
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