Effective Communication - Emergency Management Institute ...
Effective Communication - Emergency Management Institute ...
Effective Communication - Emergency Management Institute ...
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UNIT 6: EFFECTIVE ORAL COMMUNICATION<br />
Answers<br />
Learning<br />
Points<br />
Activity: Matching the Message (Continued)<br />
The correct answers are:<br />
1. c, e<br />
2. a, h<br />
3. d, g<br />
4. b, f<br />
Review the correct answers and compare them to yours.<br />
You probably found most of the correct matches to be obvious. That’s<br />
because our experience in society gives us a sense of appropriateness that<br />
allows us to communicate fairly automatically. But can you identify the<br />
steps you take in forming communications and implementing them?<br />
Which of these questions did you consciously consider when you chose<br />
your matches?<br />
• How many people are in the audience?<br />
• How many times will I have to deliver the message?<br />
• Does this method use my time efficiently?<br />
• Is my message going to the correct audience?<br />
• Is the message going to others in addition to the correct audience?<br />
• Will there be a negative impact if this message is delivered to some<br />
people who do not need it?<br />
• What image do I want to convey with my message (e.g., authoritative,<br />
competent, informed, or sympathetic)?<br />
• Am I respecting the emotional sensitivity of the message?<br />
• Will I be able to track the success of my communication effort?<br />
Matching messages to their purpose and audiences will help ensure<br />
communication success.<br />
<strong>Effective</strong> <strong>Communication</strong> Page 6.4
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