Effective Communication - Emergency Management Institute ...

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UNIT 3: COMMUNICATING IN AN EMERGENCY Sample business letter: Mr. John Burgess The Salvation Army Bismarck, ND 58501 Dear Mr. Burgess: Job Aid 3.1 Templates for Written Communications July 3, 2001 The tireless efforts and valuable resources your organization contributed to our community after the recent flood were remarkable. The speed with which you fed and provided shelter for the 75 people left homeless demonstrated the experience and preparation that marks all Salvation Army operations. There is no way to thank you enough for your support of Bismarck residents. However, I hope you will share my gratitude with your staff and volunteers. We appreciate every one of them. Again, thank you for your active partnership in Bismarck’s emergency management efforts. MS:gn Sincerely yours, Mary Siebert Emergency Manager Effective Communication Page 3.23
UNIT 3: COMMUNICATING IN AN EMERGENCY Sample EAS Message: Job Aid 3.1 Templates for Written Communications (Continued) THE NATIONAL WEATHER SERVICE IN CENTRAL CITY HAS ISSUED A TORNADO WARNING FOR LIBERTY COUNTY UNTIL 300 PM EDT. AT 150 PM . . . DOPPLER RADAR INDICATED A POSSIBLE TORNADO IN WESTERN LIBERTY COUNTY JUST SOUTH OF APPLE VALLEY. AT 205 PM . . . A TORNADO TOUCHED DOWN NEAR LEWISBURG IN STRAMFORD COUNTY CAUSING CONSIDERABLE DAMAGE. THE STORM WAS MOVING NORTHEAST AROUND 30 MPH AND WILL REACH CENTRAL CITY AT ABOUT 215 PM. THE SAFEST PLACE TO BE WHEN A TORNADO HITS IS IN A BASEMENT UNDER A STURDY PIECE OF FURNITURE SUCH AS A WORK BENCH. IF YOU DO NOT HAVE A BASEMENT . . . GO TO AN INTERIOR ROOM OF YOUR HOME SUCH AS A BATHROOM OR CLOSET. Effective Communication Page 3.24
Page 1 and 2: Effective Communication Independent
Page 3 and 4: TABLE OF CONTENTS Page Unit 4: Iden
Page 5 and 6: Course Overview
Page 7 and 8: COURSE OVERVIEW FEMA’s Independen
Page 9 and 10: Unit 1: Course Introduction
Page 11 and 12: UNIT 1: COURSE INTRODUCTION Course
Page 13 and 14: UNIT 1: COURSE INTRODUCTION Activit
Page 15 and 16: UNIT 1: COURSE INTRODUCTION Persona
Page 17 and 18: UNIT 2: BASIC COMMUNICATION SKILLS
Page 29 and 30: Unit 3: Communicating in an Emergen
Page 31 and 32: UNIT 3: COMMUNICATING IN AN EMERGEN
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Page 63 and 64: UNIT 4: IDENTIFYING COMMUNITY-SPECI
Page 77 and 78: Unit 5: Using Technology as a Commu
Page 79 and 80: UNIT 5: USING TECHNOLOGY AS A COMMU
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Page 93 and 94: UNIT 6: EFFECTIVE ORAL COMMUNICATIO
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UNIT 6: EFFECTIVE ORAL COMMUNICATIO
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Unit 7: Preparing Oral Presentation
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UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Effective Or
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UNIT 8: COURSE SUMMARY Next Steps Y
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APPENDIX A: JOB AIDS Sample busines
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APPENDIX A: JOB AIDS Job Aid 3.1 Te
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS Sample Checkli
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APPENDIX A: JOB AIDS Before the Int
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APPENDIX A: JOB AIDS Preparation K
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APPENDIX A: JOB AIDS Write the Pres
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FINAL EXAM 1. Differences in previo
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FINAL EXAM 14. One reason to select
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