Effective Communication - Emergency Management Institute ...

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UNIT 5: USING TECHNOLOGY AS A COMMUNICATION TOOL Answers Case Studies in Choosing and Combining Communication Technologies (Continued) Answers to Case Study 5.2 What technologies could you use to distribute the evacuation order and warning? Your answer is correct if it contains these elements: Emergency Alert System activation. Immediate, personal technology (e.g., telephone) to contact the school principal. Public address system warnings to campers/boaters, motorists, and residents. A combination of tools (e.g., a school assembly briefing, or a print copy of a flash flood warning, radio and/or television announcements, etc.). Learning Points Within this specific situation, you have a variety of messages to communicate to different audiences: • School occupants must evacuate. • Area residents should heed the warning and evacuate. • Motorists should avoid the area. • Park patrons should evacuate. • Parents must be told that their children have been evacuated. Consider the time of day (before the school day has ended), and note that some residents of the warning area will be at home and others will be at work or at other locations. Radio may be especially effective in reaching commuters. If access roads to the area are limited, consider nailing low-tech signs at key intersections or closing roads that are likely to be affected by flooding. Effective Communication Page 5.9
UNIT 5: USING TECHNOLOGY AS A COMMUNICATION TOOL Case Study Case Studies in Choosing and Combining Communication Technologies (Continued) Case Study 5.3: Using Technology to Add Meaning During a hurricane watch, a local television broadcast features a dramatic satellite image from a hurricane that hit the area 2 years ago. The broadcaster announces that the footage is 2 years old and explains that he is using it to underscore the importance of taking protective action. Residents of a nursing and rehabilitation home view the broadcast. Some of the residents do not hear the announcer’s explanation and assume that the footage is current. This creates stress and misunderstanding among the residents. If you were in control of the broadcast, how could you have used technology differently to avoid this misunderstanding? ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ Effective Communication Page 5.10
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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Unit 3: Communicating in an Emergen
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UNIT 3: COMMUNICATING IN AN EMERGEN
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UNIT 3: COMMUNICATING IN AN EMERGEN
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UNIT 8: COURSE SUMMARY Next Steps Y
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APPENDIX A: JOB AIDS Sample busines
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APPENDIX A: JOB AIDS Before the Int
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FINAL EXAM 1. Differences in previo
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