Effective Communication - Emergency Management Institute ...

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UNIT 4: IDENTIFYING COMMUNITY-SPECIFIC COMMUNICATIONS ISSUES Activity: Analyzing Community-Specific Needs (Continued) 5. What are the implications for these groups in communication during: Public information? Emergency communications? 6. Where can you find additional information about each of these groups that can help you plan your communications with them? Effective Communication Page 4.6
UNIT 4: IDENTIFYING COMMUNITY-SPECIFIC COMMUNICATIONS ISSUES Tips Tips How To Recognize When a Message Isn’t Being Communicated How can you tell when your message is not being communicated? It’s not realistic to become an expert on every culture that you may encounter. However, it is reasonable for you to learn about the populations who make up major parts of your community. Take the time to learn the basic customs of the ethnic groups in your community. The tips below may help your learning process. Many communities sponsor special days on which the various cultures represented in the community can share their food, artwork, and other entertainment with their neighbors. Take the time to attend these events. Pay careful attention to what you see and hear. Talk to the leaders of the cultural groups in your community. You will find that most will be pleased that you care enough to make the effort and will be very willing to share key attributes of their culture with you. Read news articles about the groups represented in your community. Frequently, these articles can provide good insight into the people and the behaviors that are part of their cultures. (This strategy is especially helpful when you are new to a community or are from a different part of the country.) Making yourself aware of key cultural and other differences that you will need to address during an emergency will help you learn what to expect of the groups and whether your message is being communicated. So what do you do “in the moment” to determine whether your message is being communicated? You might find some of the tips below helpful. Be sensitive to “puzzled” looks from your audience. Nearly all people of all cultures show it on their faces when they don’t understand. Look for changes in body language. Effective Communication Page 4.7
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Effective Or
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UNIT 8: COURSE SUMMARY Next Steps Y
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APPENDIX A: JOB AIDS Sample busines
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APPENDIX A: JOB AIDS Job Aid 3.1 Te
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS Sample Checkli
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APPENDIX A: JOB AIDS Before the Int
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APPENDIX A: JOB AIDS Preparation K
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APPENDIX A: JOB AIDS Write the Pres
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FINAL EXAM 1. Differences in previo
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FINAL EXAM 14. One reason to select
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