Effective Communication - Emergency Management Institute ...

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UNIT 1: COURSE INTRODUCTION Introduction As an emergency manager, you must be a skilled communicator to achieve your objectives. You are required to convey information to a broad audience that includes public and private sector organizations, the media, disaster victims, and co-responders. Even during non-emergency situations, you will need to rely on strong communication skills to coordinate with staff and to promote safety awareness. Unit 1 Objectives After completing this unit, you should be able to: Review the main topics that will be covered in this course. Relate the topics to your job and community. Determine a strategy for completing the course successfully. Effective Communication Page 1.1
UNIT 1: COURSE INTRODUCTION Course Objectives This course is designed to enhance the communication and interpersonal skills of local emergency managers, planners, and responders. At the conclusion of this course, you should be able to: Describe the basic communication process. Appreciate the value of empathic listening and effective feedback. Understand how emergency communications differ from daily communication and how to be most effective under emergency circumstances. Assess the multicultural communication needs of your audience and adjust your verbal and nonverbal message accordingly. Use technology appropriately to enhance communication success. Tailor your message to your audience. Use nonverbals to enhance your message and accurately read the nonverbal cues of your listener. Prepare an effective oral presentation. Effective Communication Page 1.2
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Effective Or
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UNIT 8: COURSE SUMMARY Next Steps Y
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FINAL EXAM 14. One reason to select
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