Effective Communication - Emergency Management Institute ...

UNIT 8: COURSE SUMMARY
Introduction
This unit will briefly summarize the learning from the Effective Communication
Course. When you finish with this unit, be sure to take the Final Exam that is
available from the Emergency Management Institute’s Independent Study
Web site: http://training.fema.gov and click on FEMA Independent Study
Communication Models
The value of a model is that it simplifies a complex process. Because
communication is a complex process, you will find it helpful to use one or more
models to help ensure that your communications are effective. Regardless of
the model you choose, a good model facilitates an efficient, two-way flow of
communication and elicits the desired response.
Listening is a critical component of communication. When you listen
empathically, you don’t just hear words. You hear thoughts, beliefs and
feelings. Empathic listening is highly active and requires hard work. You
should practice your listening skills whenever you have the opportunity so that
you feel comfortable with your ability to listen to and hear what people tell you.
There are numerous variables involved in the communication process,
including:
Differences between the sender and receiver.
Differences in communication styles.
Differences in previous experiences.
Cultural differences.
Effective Communication Page 8.1