Effective Communication - Emergency Management Institute ...

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UNIT 1: COURSE INTRODUCTION Course Overview This course comprises eight units. Unit 1 offers an overview of the course content. Unit 2 discusses basic communication skills and styles. Unit 3 examines communication during emergency situations. Unit 4 addresses community-specific communication needs and the particular needs, risks, sensitivities, expectations and norms that are relevant to disaster communication. Unit 5 presents both low- and high-technology communication tools and discusses how to choose among them. Unit 6 focuses on effective oral communication, the role of nonverbal cues, and ways to match your message to your audience. Unit 7 discusses how to develop a successful oral presentation. Unit 8 summarizes the course content. At the conclusion of Unit 8, you will have an opportunity to evaluate the course and your success in meeting your personal course goals. Communicating Effectively During an emergency, it is especially challenging and important to communicate accurate information clearly to the target audience. Disaster victims generally look for someone who can communicate valuable guidance, provide leadership, and lead them in problem solving. When you successfully fill that role, you act to reassure victims that their government and private organizations are working toward community recovery. Finely tuned communication skills are also important tools during the emergency planning phase when educating the public about preparedness. Effective Communication Page 1.3
UNIT 1: COURSE INTRODUCTION Activity Communicating Effectively (Continued) It is easy to take communicating for granted because it is a daily activity. How much thought have you given to communication? Are you aware that: The average worker spends 50 percent of his or her time communicating? Business success is 85 percent dependent on effective communication and interpersonal skills? Forty-five percent of time spent communicating is listening? Writing represents nine percent of communication time? One-fourth of all workplace mistakes are the result of poor communication? A remarkable 75 percent of communication is nonverbal? Activity: If I Could Do It Over Again Think of a recent example at work in which you were involved in a miscommunication and answer the following questions. 1. Why did the miscommunication occur? 2. What impact did it have? 3. If you had a chance to do it over again, what specifically would you do differently? Effective Communication Page 1.4
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Next Steps Y
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