Effective Communication - Emergency Management Institute ...

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UNIT 3: COMMUNICATING IN AN EMERGENCY page 2 Job Aid 3.1 Templates for Written Communications (Continued) If any supports or portions of the foundation walls are missing or the ground has washed away, the floor is not safe. If you see obvious damage, have a building inspector check the house before you go in. Enter the building carefully: If the door sticks at the top it could mean the ceiling is ready to fall. If you force the door open, stand outside the doorway away from falling debris. AFTER ENTERING A BUILDING: Look before you step: The ground and floors are covered with debris including broken bottles and nails. Floors and stairs can be very slippery. Be alert for gas leaks: Do not strike a match or use an open flame when you enter a building unless you know the gas has been turned off and the area ventilated. Use a flashlight to inspect for damage. Turn off the electricity: Even if the power company has turned off electricity to the area, be sure to disconnect your house’s power supply. Do not use appliances or motors that have gotten wet unless they have been taken apart, cleaned and dried. Replace exposed wires: Electrical wires that have been exposed to salt water are recyclable junk and must be replaced. Watch for animals, especially snakes: Small animals that have been flooded out of their homes may seek shelter in yours. Use a stick to poke and turn items over and scare away small animals. Carbon monoxide exhaust kills: Use a generator or other gasoline-powered machine outdoors. The same goes for camping stoves. Charcoal fumes are deadly; cook with charcoal outdoors. Drain your basement carefully: Water in the ground puts pressure on your basement walls and floors. Drain the basement gradually to minimize further structural damage. Hose the house: Most of the health hazards brought by a flood are in the mud and silt that is left after the water drains away. Shovel out as much mud as possible and hose the house down, inside and out. Be aware of health hazards: Flood waters have picked up sewage and chemicals from roads, farms, factories, and storage buildings. Many flooded items, such as wallboard and mattresses, will hold mud and contamination forever. Spoiled food, flooded cosmetics and medicine are also health hazards. When in doubt, throw them out. ##### Effective Communication Page 3.27
UNIT 3: COMMUNICATING IN AN EMERGENCY Sample Incident Fact Sheet: Job Aid 3.1 Templates for Written Communications (Continued) (DATE) INCIDENT PERIOD: (DATE OF INCIDENT) AREAS AFFECTED: (LIST COUNTIES/TOWNS AFFECTED) OFFICE: (ADDRESS) HOURS: (HOURS) KEY TELEPHONE NUMBERS: COMMERCIAL: xxx-xxx-xxxx INFO HOTLINE: 800-xxx-xxxx INFO TDD: 800-660-8005 (for hearing impaired) FAX: xxx-xxx-xxxx OFF-DUTY: xxx-xxx-xxxx (NAME, TITLE) JIC: xxx-xxx-xxxx KEY PERSONNEL: Emergency Manager (Name) (Number) Operations Officer (Name) (Number) Planning Officer (Name) (Number) Logistics Officer (Name) (Number) Safety Officer (Name) (Number) Public Affairs Officer (Name) (Number) Police Chief (Name) (Number) Fire Chief (Name) (Number) Public Works Chief (Name) (Number) Administration Officer (Name) (Number) Other Key Personnel (List) (Name) (Number) STATE KEY PERSONNEL: Governor’s Authorized Representative (Name) (Number) Alternate GAR (Name) (Number) State Coordinating Officer (SCO) (Name) (Number) Alternate SCO (Name) (Number) Public Assistance Officer (Name) (Number) Public Information Officer (Name) (Number) Hazard Mitigation Officer (Name) (Number) Individual Assistance Officer (Name) (Number) Effective Communication Page 3.28
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
Page 5 and 6: Course Overview
Page 7 and 8: COURSE OVERVIEW FEMA’s Independen
Page 9 and 10: Unit 1: Course Introduction
Page 11 and 12: UNIT 1: COURSE INTRODUCTION Course
Page 13 and 14: UNIT 1: COURSE INTRODUCTION Activit
Page 15 and 16: UNIT 1: COURSE INTRODUCTION Persona
Page 17 and 18: UNIT 2: BASIC COMMUNICATION SKILLS
Page 29 and 30: Unit 3: Communicating in an Emergen
Page 31 and 32: UNIT 3: COMMUNICATING IN AN EMERGEN
Page 55: UNIT 3: COMMUNICATING IN AN EMERGEN
Page 63 and 64: UNIT 4: IDENTIFYING COMMUNITY-SPECI
Page 77 and 78: Unit 5: Using Technology as a Commu
Page 79 and 80: UNIT 5: USING TECHNOLOGY AS A COMMU
Page 91 and 92: Unit 6: Effective Oral Communicatio
Page 93 and 94: UNIT 6: EFFECTIVE ORAL COMMUNICATIO
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UNIT 6: EFFECTIVE ORAL COMMUNICATIO
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Unit 7: Preparing Oral Presentation
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UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Effective Or
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UNIT 8: COURSE SUMMARY Next Steps Y
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APPENDIX A: JOB AIDS Sample busines
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APPENDIX A: JOB AIDS Job Aid 3.1 Te
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS Sample Checkli
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APPENDIX A: JOB AIDS Before the Int
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APPENDIX A: JOB AIDS Preparation K
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APPENDIX A: JOB AIDS Write the Pres
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FINAL EXAM 1. Differences in previo
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FINAL EXAM 14. One reason to select
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