Effective Communication - Emergency Management Institute ...

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APPENDIX A: JOB AIDS Job Aid 6.2 Nonverbal Cues SPEAKER’S NONVERBAL CUES Your nonverbal language reflects your attitudes, emotions, state of mind, and related messages. Nonverbal cues include: Vocal intonation: • Pitch, tone, inflection, volume • Rhythm, timing Silence Personal space Styles of dress: • Uniform (conveys authority, power) • Casual vs. dressy Body language: • Posture, body position • Head movements • Eye movement, eye contact • Facial expressions • Fidgeting, yawning • Touching LISTENER’S NONVERBAL CUES Indicators of . . . Boredom Slouching in one’s seat Yawning Staring out the window Lack of eye contact Neutral expression Fidgeting Closed posture Drifting attention Slowness to respond Neutral or “slurred” speech Frustration Rubbing forehead with hand Tense, worried expression Agreement, Enthusiasm Disagreement, Throwing hands up in the air Leaning toward the speaker Making eye contact Touching the speaker’s arm or hand Nodding head Relaxed, open posture Smiling or laughing Faster speech Higher pitch Frowning Confusion Shaking head Leaning back or away Pursing lips Tightened jaw and closed posture Staring elsewhere Shallow, rapid breathing Limited facial expression and hand gestures Slower speech Lower pitch Evaluation Chewing on eyeglass frames Wearing a thoughtful, intense expression Effective Communication Page A.12
APPENDIX A: JOB AIDS Preparation Know your audience. Preview the venue, if possible. Do your research and know your facts. Job Aid 7.1 Tips to Reduce Fear of Public Speaking Consider the emotional issues of your message. Anticipate the questions you may be asked and prepare answers. Practice Present the speech aloud, to yourself, until it is completely familiar. Read the speech in front of a mirror and ensure that your body language aids your message. Seize all opportunities to speak aloud so that you become more comfortable (e.g., ask questions in meetings, join Toastmasters or another public-speaking group, speak to small friendly groups, present slides to your family, or teach a course). Acceptance and Relaxation Accept your nervousness as normal. Accept that you may misspeak during your presentation and plan to correct yourself immediately and smoothly. Use relaxation techniques, such as: • Stretching. • Muscle tensing and relaxing. • Deep breathing. • Body alignment. • Consciously choosing to let go of tension. • Visualizing an effective presentation. Effective Communication Page A.13
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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Unit 3: Communicating in an Emergen
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UNIT 3: COMMUNICATING IN AN EMERGEN
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Unit 6: Effective Oral Communicatio
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UNIT 6: EFFECTIVE ORAL COMMUNICATIO
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