Effective Communication - Emergency Management Institute ...

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UNIT 4: IDENTIFYING COMMUNITY-SPECIFIC COMMUNICATIONS ISSUES Reference Library Summary and Transition In this unit, you have learned some of the community-specific issues that can affect your day-to-day and emergency communications. You have also identified some of the specific communications needs in your community and identified how you can change what you do to communicate better with those groups. In the next unit, you will learn how the various technologies that are available can help you communicate. For More Information Online tutorial: Cultural Issues in Business Communication: http://www.bena.com/ewinters/OnlineTutorial.html AMPU Guide: Common Cross-cultural Communication Challenges: http://www.wwcd.org/action/ampu/crosscult.html Cross-cultural Communication: http://expert.cc.purdue.edu/~qguo/crossculture.html Cross-cultural, Online Resources: http://www.prov.co.jp/resources.html Online Language Translator: http://babelfish.yahoo.com “Communicating With and About People With Disabilities”: http://dol.gov/dol/odep/public/pubs/fact/comucate.htm Effective Communication Page 4.12
UNIT 4: IDENTIFYING COMMUNITY-SPECIFIC COMMUNICATIONS ISSUES Check Knowledge Check Carefully read each question and all of the possible answers before selecting the most appropriate response for each test item. Circle the letter corresponding to the answer that you have chosen. Complete all of the questions without looking at the course material. 1. Which statement is true? a. All people who live in the United States communicate in the same way. b. Gestures that Americans take for granted can be offensive to others. c. Communication is not affected by geographic area of the country. d. Emergency managers only need to be concerned with cross-cultural communication. 2. Our cultural traditions: a. Have no bearing on how we communicate. b. Are not offensive to others who live in the United States. c. Affect how we think, act, and communicate. d. Should not be reflected in how we speak or write. 3. Cultural differences reflect internal beliefs and thought patterns that cause people to react differently to the same situation. a. True b. False 4. A first step in communicating across cultures or with special-needs populations is to: a. Not assume sameness. b. Learn to speak their language. c. Place responsibility for communications on the receiver. d. Immerse yourself in all represented cultures. 5. A good indicator that an individual has not understood what you said is: a. A smile. b. The ability to paraphrase what was said. c. Asking questions that require further detail. d. A puzzled look. Effective Communication Page 4.13
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Effective Or
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UNIT 8: COURSE SUMMARY Next Steps Y
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APPENDIX A: JOB AIDS Sample busines
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APPENDIX A: JOB AIDS Job Aid 3.1 Te
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS Sample Checkli
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APPENDIX A: JOB AIDS Before the Int
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APPENDIX A: JOB AIDS Preparation K
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APPENDIX A: JOB AIDS Write the Pres
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FINAL EXAM 1. Differences in previo
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FINAL EXAM 14. One reason to select
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