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UNIT 5: USING TECHNOLOGY AS A COMMUNICATION TOOL Technology as a Tool (Continued) Technology can be an effective communication tool but, as with traditional communication tools, they can disrupt the message when used incorrectly. The table below lists tips for and cautions when using various types of technology during an emergency. Tips and Cautions for Communications Technology Technology Tips for Use Cautions in Use Telephone Always identify yourself first. Do not assume that cellular State immediately if the call is telephone calls are private. an emergency. The communication (unless If non-urgent in nature, ask if taped) will not be documented you are calling at a convenient for future reference. time. If your conversation is on Ensure that you have speaker phone, you may have appropriate privacy when you other listeners, in addition to the make your call. person you phoned. Have pen and paper at hand The recipient relies on only the to take notes. spoken word to understand the Assess the listener’s message. (This may be less understanding by repeating efficient than using multiple key points or asking that they be repeated back to you. stimuli.) Use proper telephone manners. Telecommunications Be sure to promote the TDD Test the TDD system from an Device for the Deaf access number each time equipped phone to ensure that it (TDD) another phone line is is working properly. promoted. Be sure that your TDD system Be sure to promote TDD numbers in print. can accommodate all users. Radio Avoid jargon and codes. Be aware that other people may Be brief, communicating overhear your message, in essential information only. addition to the intended Adhere to established audience. protocols for identification, Limit to essential communication, and signoff. communication to avoid “clogging” or “overtalking.” Effective Communication Page 5.3
UNIT 5: USING TECHNOLOGY AS A COMMUNICATION TOOL Technology as a Tool (Continued) Technology Tips for Use Cautions in Use Fax Follow rules for good writing. Include a cover sheet to ensure receipt. Include the number of pages on the cover sheet. Request confirmation of receipt. E-mail Follow rules for good writing. Request notification of receipt. Microphone and Overhead Projection Equipment Public Address System Be familiar with the operation of all equipment. Ensure that projected materials are clear and professional. Enunciate clearly. Keep messages simple. Repeat key information often enough to account for changes in audience. EAS Ensure that technology used adds meaning rather than confusion (e.g., do not use satellite images or complex terminology without explanation.). Caution Are all tools available and functional? Speed of transmission does not negate the need for good writing and/or good manners. As with faxes, speedy delivery does not negate the need for complete sentences and proper spelling and grammar. E-mail can be revised or tampered with without your permission. You do not know how frequently recipients check e-mail. E-mail can be forwarded beyond its intended audience. Using this method in a small group may appear impersonal. Many projectors lack the capability of projecting fine detail. It is difficult to convey different messages to segments of the population. It is challenging to assess the demographics or special communication needs of a mobile group. Test EAS technology regularly to ensure that it is operable when needed. Emergency conditions can result in power outages or other conditions that may limit your choice of technologies. Be prepared to choose lower-tech methods to support your communication. Effective Communication Page 5.4
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Effective Or
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UNIT 8: COURSE SUMMARY Next Steps Y
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APPENDIX A: JOB AIDS Sample busines
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APPENDIX A: JOB AIDS Job Aid 3.1 Te
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS Sample Checkli
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APPENDIX A: JOB AIDS Before the Int
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APPENDIX A: JOB AIDS Preparation K
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APPENDIX A: JOB AIDS Write the Pres
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FINAL EXAM 1. Differences in previo
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FINAL EXAM 14. One reason to select
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