Effective Communication - Emergency Management Institute ...

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UNIT 4: IDENTIFYING COMMUNITY-SPECIFIC COMMUNICATIONS ISSUES Tips Improving Communications With the Community It is critical that you take into account cultural differences when addressing communications across cultures or to those with special needs. The tips listed below will get you started. Don’t assume sameness. It is important that you not assume that everyone thinks and reacts the same way you would to a situation. When confronted by a response that you don’t expect, ask yourself: Could this response be culturally based—or could the response be based on age, sex, or other special need? Don’t assume that you understand what the other person means. Be aware of customs and other communications that are different from what is traditional in the United States. Don’t inadvertently cause the behavior. Ask yourself: Did I do anything that may have caused the individual’s or group’s reaction? (For example, common hand signals used to motion an individual to come toward you may be seen as a rude gesture in some countries.) Watch for cues that would indicate that your behaviors or statements inadvertently were seen as threatening or insensitive. If you think there could be possibly be a misunderstanding, assume responsibility and regroup. Effective Communication Page 4.10
UNIT 4: IDENTIFYING COMMUNITY-SPECIFIC COMMUNICATIONS ISSUES Activity Activity: Personal Improvement Goals Think about the special communication needs that you identified in the previous activity. Select one or more groups from the list. Then, using the space provided below, list five things that you can change to improve your next communication with the group(s) you selected. Group: Changes I can make to improve communication: Effective Communication Page 4.11
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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UNIT 2: BASIC COMMUNICATION SKILLS
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Page 29 and 30: Unit 3: Communicating in an Emergen
Page 31 and 32: UNIT 3: COMMUNICATING IN AN EMERGEN
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Page 79 and 80: UNIT 5: USING TECHNOLOGY AS A COMMU
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Page 93 and 94: UNIT 6: EFFECTIVE ORAL COMMUNICATIO
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Page 115 and 116: UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Effective Or
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UNIT 8: COURSE SUMMARY Next Steps Y
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APPENDIX A: JOB AIDS Sample busines
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APPENDIX A: JOB AIDS Job Aid 3.1 Te
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS Sample Checkli
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APPENDIX A: JOB AIDS Before the Int
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APPENDIX A: JOB AIDS Preparation K
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APPENDIX A: JOB AIDS Write the Pres
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FINAL EXAM 1. Differences in previo
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FINAL EXAM 14. One reason to select
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