Effective Communication - Emergency Management Institute ...

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UNIT 2: BASIC COMMUNICATION SKILLS Communication Variables (Continued) Differences in previous experiences create a filter through which we hear the world. Inference, judgment, and generalization can become as significant as facts. The statement “There is a dog in the room” will be heard differently by someone who has been bitten than by someone with a well-loved pet. Cultural differences will be covered in more detail in Unit 4. Like the three variables described above, cultural differences impact how a message is sent as well as the manner in which a message is received. To be effective, you need to be sensitive to cultural differences without stereotyping. Effective Communication Page 2.8
UNIT 2: BASIC COMMUNICATION SKILLS Activity Activity: Communication Habits Fold your arms. Now do it the opposite way. Notice how it felt to fold your arms automatically and then to fold your arms the opposite way. When you tried the opposite way, did it feel strange and uncomfortable? The experience you just had illustrates how a habit feels. Habits are ingrained and second nature. They can either be good or bad. Your communication habits will either enhance or detract from your effectiveness. 1. Identify some of your good communication habits. An example of a good habit is asking questions to understand a persons’ frame of mind. Write down some of your good habits below. ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ 2. Identify some of your bad communication habits. Some examples include interrupting or thinking about what you’re going to say next (rather than actively listening). Write down some of your bad habits below. ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ You can substitute good communication behaviors for bad and, with practice, they will become habits. Effective Communication Page 2.9
Page 1 and 2: Effective Communication Independent
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UNIT 4: IDENTIFYING COMMUNITY-SPECI
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Unit 5: Using Technology as a Commu
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Unit 6: Effective Oral Communicatio
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UNIT 6: EFFECTIVE ORAL COMMUNICATIO
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Unit 7: Preparing Oral Presentation
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Effective Or
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UNIT 8: COURSE SUMMARY Next Steps Y
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APPENDIX A: JOB AIDS Sample busines
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FINAL EXAM 1. Differences in previo
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