Effective Communication - Emergency Management Institute ...

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APPENDIX A: JOB AIDS page 2 Job Aid 3.1 Templates for Written Communications (Continued) Cash or traveler’s checks, change Whistle Entertainment—books, games, journal It is important to map your evacuation route before the time comes. Identify your evacuation destination (nearest shelter, relative’s home, etc.) and plan to triple the travel time to account for traffic and road conditions. These ideas are part of a 56-page booklet named “Repairing Your Flooded Home”. Published jointly by the Federal Emergency Management Agency (FEMA) and the American Red Cross, copies are available free at all disaster application centers. Copies can also be obtained by writing to FEMA Publications, P.O. Box 70274, Washington, DC 20024. #### Effective Communication Page A.10
APPENDIX A: JOB AIDS Before the Interview: Job Aid 6.1 Tips for Media Interviews Track all media inquiries and note the reporter’s name, organization, date, and purpose. If possible, review the scope of the interview with the reporter before the interview so that you can anticipate what might be asked. Provide background information that helps the reporter understand the issues. Identify the points that you want to communicate during the interview and make sure these facts come to mind easily. Identify a message that you can incorporate into your first and last remark. For example, if the reporter opens the interview by saying, “Thanks for talking with us today,” you may respond, “I’m proud to speak on behalf of the community’s unified response effort,” or “Thank you for this opportunity to promote flood insurance.” Dress appropriately. During the Interview: Listen to the entire question before answering. Avoid speculation. Beware of false assumptions and erroneous conclusions. Avoid hypothetical questions. Be alert to multiple questions and address them individually. Be confident and concentrate on delivering your message. Keep your answers simple and direct. Speak in “sound bites” (i.e., concise, memorable, short statements). Never repeat inaccurate or damaging information spoken within a reporter’s question. Instead, restate the information in a positive manner in your answer. Do not refer to the reporter by name, as the reporter may not be included when the interview is aired. Treat all questions seriously. NEVER speak “off the record.” While answering questions, be attuned to opportunities to promote your message. If you are being recorded or taped and botch an answer, simply begin the answer again. If taped, the exchange will most likely be edited. Be aware of your appearance: • Avoid nervous gestures; do not overuse hand gestures. • Display good posture. • Maintain eye contact. • Ensure that your glasses (if you wear them) are not slipping downward. • Remove dark glasses. • Avoid wearing stripes, “busy” patterns, and red. • If seated, ensure that your jacket does not ride up behind your neck by sitting on the coattails. Leave all equipment concerns to the reporter or sound technician. After the Interview: Obtain and provide any information you promised to supply. Provide written background information, and be available to the reporter for follow-up questions. If the story is publicized with inaccuracies, call the reporter and politely point out the errors. Effective Communication Page A.11
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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Unit 3: Communicating in an Emergen
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UNIT 3: COMMUNICATING IN AN EMERGEN
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Unit 6: Effective Oral Communicatio
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UNIT 6: EFFECTIVE ORAL COMMUNICATIO
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UNIT 6: EFFECTIVE ORAL COMMUNICATIO
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