Effective Communication - Emergency Management Institute ...

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UNIT 2: BASIC COMMUNICATION SKILLS Communication Is a Two-Way Process As speakers, we sometimes focus exclusively on the information that we want to relay. But your listener or reader may understand your message, understand only a portion of your message, or miss your point entirely—even though you transmitted the information accurately by your standard. It is not enough merely to deliver a message. The message must be received for communication to be successful. The steps involved in the send–receive model of communication are shown below. The sender sends a message. The receiver gets the message and personalizes it. The receiver, in turn, sends feedback and thus becomes a sender. The original sender now becomes a receiver and reacts to the feedback. Generally, a new communication sequence is then initiated. In the send–receive model, receiving or listening is as critical as sending the message because, without listening, it is impossible to personalize and respond to the message. Effective Communication Page 2.2
UNIT 2: BASIC COMMUNICATION SKILLS Listening Behaviors When you focus only on yourself, you often forget to listen, and as a result, the chances for successful communication are poor. Listening is the basis of effective communication and entails much more than just hearing sound. Think about the last time you noticed someone obviously not paying attention when you were trying to communicate. What specific behaviors did the person exhibit that led you to believe that he or she was not attending to you? What impact did the person’s behavior have on you? Perhaps you felt alarm that your important message was not getting through properly, or frustrated that your audience was not “getting it.” You may have been offended by your listener’s inattention or felt an urge to repeat your message. You can learn more about listening behavior by examining the type of listener you tend to be. Use the following activity to learn more about your listening style. Effective Communication Page 2.3
Page 1 and 2: Effective Communication Independent
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Unit 5: Using Technology as a Commu
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Unit 6: Effective Oral Communicatio
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UNIT 6: EFFECTIVE ORAL COMMUNICATIO
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Unit 7: Preparing Oral Presentation
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UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Next Steps Y
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