Effective Communication - Emergency Management Institute ...

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APPENDIX A: JOB AIDS Develop a Delivery Strategy How do you wish to appear? Job Aid 7.3 Delivering an Oral Presentation What tone is appropriate for the subject matter and audience? How can you use body language effectively? Should you anticipate speech anxiety? How long should you speak? Practice Practice repeatedly until you are completely familiar with the content. Rehearse the opening of your speech until you have it memorized. (This strategy will help you to relax.) Become comfortable with the pronunciation and enunciation of your material. Present your speech in front of a mirror with a watch to check your pacing and ensure that your message fits the allotted time. Ask an observer to provide feedback to refine your posture, eye contact, and gestures. • Stand upright and relaxed. • Make eye contact with people in various parts of the room. • Try to gesture an average of twice in each sentence. • Turn your torso to face various parts of the audience. • Use volume, pitch, and emphasis to maximize your message. If possible, videotape your practice session. Otherwise, tape record yourself. Use pauses for impact before you begin and during speech transitions. Effective Communication Page A.16
FINAL EXAM 1. Differences in previous experience increase the difficulty of communicating successfully. a. True b. False 2. Active listening involves: a. b. c. d. Completing the speaker’s sentence. Attending to the facts, not feelings. Making assumptions about what the speaker is saying. Paraphrasing what the speaker said. 3. Which of the following is an external roadblock to effective listening? a. b. c. d. Noise Defensiveness Resistance to change Stereotyping 4. Which of the following media would you not use to inform the public of an approaching tornado? a. b. c. d. A siren A radio announcement A newspaper article A television crawl message 5. When communicating via e-mail, you should: a. b. c. d. Use complete sentences and proper grammar. Truncate the message to save space. Use all abbreviations and acronyms used on your job. Block the receiver from forwarding or printing the message. 6. One difference between emergency and day-to-day communications is that: a. b. c. d. Day-to-day communications are more critical. Day-to-day communications are more timely. Emergency communications require no response. Emergency communications must be consistent. Effective Communication Page 1
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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Unit 3: Communicating in an Emergen
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UNIT 3: COMMUNICATING IN AN EMERGEN
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UNIT 4: IDENTIFYING COMMUNITY-SPECI
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Unit 5: Using Technology as a Commu
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UNIT 5: USING TECHNOLOGY AS A COMMU
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Unit 6: Effective Oral Communicatio
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UNIT 6: EFFECTIVE ORAL COMMUNICATIO
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