Effective Communication - Emergency Management Institute ...

More documents

Recommendations

Info

UNIT 1: COURSE INTRODUCTION Activity Various Groups Respond Differently In the units that follow you will examine how different segments of your audience respond to emergency communication and how an identical message can have different meanings for different groups. Your target audience can be described generally as “everyone who can benefit from the information.” Described specifically, your audience is “John Doe, 42, high school diploma, primary language Spanish,” and “Mary Kahn, 87, hard-ofhearing,” etc. Definitions of your target audience will fall between these extremes. You cannot control how much preparation time you will have before you need to communicate. You may have a week to prepare a presentation or a split second to make your point to a reporter. What you can do is broaden your awareness of and sensitivity to the differences between people and how they communicate. With practice, you can develop the skills to customize your message to reach the elderly, the low-income, various ethnic groups, and any other group within your target audience. Activity: Personal Learning Goals 1. Review your own communications skills and assess which skills you need to strengthen to become a more effective communicator. 2. Based upon the content outlined for this course and the course objectives, identify two or three specific learning goals for yourself. If possible, set goals that will help you to strengthen the skills you identified in the previous question. Write your goals on the worksheet on the following page and use them as a reference for the course. Summary and Transition Unit 1 provided an overview of the course content and asked you to identify personal communication goals. Unit 2 discusses the essence of basic communication. Effective Communication Page 1.5
UNIT 1: COURSE INTRODUCTION Personal Learning Goals Instructions: Think about your own communication skills. Consider: The kinds of communication required in your job. Your past experiences with communications. Miscommunications you have experienced (such as the one you identified at the beginning of this unit). Also consider these questions: Do you know what it takes to be a good communicator in an emergency? Do you know how to make communication a two-way street (e.g., are you as good a listener as you are a speaker)? Do you understand the impact of your nonverbal cues? Do they send the same message as your words? How skilled and comfortable are you with public speaking (talking with the media, making presentations, giving briefings, etc.)? Do you know when to use written communication, when oral communication is more appropriate, and when technology can help? When you have considered these things, list below two or three specific learning goals you would like to accomplish to improve your communication skills. Goal #1: Goal #2: Goal #3: Effective Communication Page 1.6
Page 1 and 2: Effective Communication Independent
Page 3 and 4: TABLE OF CONTENTS Page Unit 4: Iden
Page 5 and 6: Course Overview
Page 7 and 8: COURSE OVERVIEW FEMA’s Independen
Page 9 and 10: Unit 1: Course Introduction
Page 11 and 12: UNIT 1: COURSE INTRODUCTION Course
Page 13: UNIT 1: COURSE INTRODUCTION Activit
Page 17 and 18: UNIT 2: BASIC COMMUNICATION SKILLS
Page 29 and 30: Unit 3: Communicating in an Emergen
Page 31 and 32: UNIT 3: COMMUNICATING IN AN EMERGEN
Page 63 and 64: UNIT 4: IDENTIFYING COMMUNITY-SPECI
Page 65 and 66:
UNIT 4: IDENTIFYING COMMUNITY-SPECI
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Unit 5: Using Technology as a Commu
Page 79 and 80:
UNIT 5: USING TECHNOLOGY AS A COMMU
Page 81 and 82:
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
Page 89 and 90:
Page 91 and 92:
Unit 6: Effective Oral Communicatio
Page 93 and 94:
UNIT 6: EFFECTIVE ORAL COMMUNICATIO
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
Page 113 and 114:
Unit 7: Preparing Oral Presentation
Page 115 and 116:
UNIT 7: PREPARING ORAL PRESENTATION
Page 117 and 118:
Page 119 and 120:
Page 121 and 122:
Page 123 and 124:
Page 125 and 126:
Page 127 and 128:
Page 129 and 130:
Page 131 and 132:
UNIT 8: COURSE SUMMARY Introduction
Page 133 and 134:
UNIT 8: COURSE SUMMARY Communicatin
Page 135 and 136:
UNIT 8: COURSE SUMMARY Effective Or
Page 137 and 138:
UNIT 8: COURSE SUMMARY Next Steps Y
Page 139 and 140:
APPENDIX A: JOB AIDS Sample busines
Page 141 and 142:
APPENDIX A: JOB AIDS Job Aid 3.1 Te
Page 143 and 144:
APPENDIX A: JOB AIDS page 2 Job Aid
Page 145 and 146:
APPENDIX A: JOB AIDS page 2 Job Aid
Page 147 and 148:
APPENDIX A: JOB AIDS Sample Checkli
Page 149 and 150:
APPENDIX A: JOB AIDS Before the Int
Page 151 and 152:
APPENDIX A: JOB AIDS Preparation K
Page 153 and 154:
APPENDIX A: JOB AIDS Write the Pres
Page 155 and 156:
FINAL EXAM 1. Differences in previo
Page 157 and 158:
FINAL EXAM 14. One reason to select
show all

Effective Communication - Emergency Management Institute ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?