Effective Communication - Emergency Management Institute ...

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UNIT 6: EFFECTIVE ORAL COMMUNICATION Activity Activity: Matching the Message The purpose of this activity is to match the message type to its purpose and audience. For every situation in Column A, choose two matches from Column B. Matching Message and Type of Oral Communication 1. One-on-one conversation ____ ____ 2. Small-group discussion ____ ____ 3. Public presentation ____ ____ 4. Media interview ____ ____ a. Review internal budgets b. Publicize Fire Prevention Week c. Evaluate staff performance d. Educate city-wide animal shelter staff e. Offer condolences to a coworker f. Announce agency policy changes g. Conduct a Hazard Awareness Fair h. Explore increased interagency cooperation Effective Communication Page 6.3
UNIT 6: EFFECTIVE ORAL COMMUNICATION Answers Learning Points Activity: Matching the Message (Continued) The correct answers are: 1. c, e 2. a, h 3. d, g 4. b, f Review the correct answers and compare them to yours. You probably found most of the correct matches to be obvious. That’s because our experience in society gives us a sense of appropriateness that allows us to communicate fairly automatically. But can you identify the steps you take in forming communications and implementing them? Which of these questions did you consciously consider when you chose your matches? • How many people are in the audience? • How many times will I have to deliver the message? • Does this method use my time efficiently? • Is my message going to the correct audience? • Is the message going to others in addition to the correct audience? • Will there be a negative impact if this message is delivered to some people who do not need it? • What image do I want to convey with my message (e.g., authoritative, competent, informed, or sympathetic)? • Am I respecting the emotional sensitivity of the message? • Will I be able to track the success of my communication effort? Matching messages to their purpose and audiences will help ensure communication success. Effective Communication Page 6.4
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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Unit 3: Communicating in an Emergen
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UNIT 3: COMMUNICATING IN AN EMERGEN
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FINAL EXAM 1. Differences in previo
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