Effective Communication - Emergency Management Institute ...

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UNIT 6: EFFECTIVE ORAL COMMUNICATION Introduction In the previous unit, you explored some of the ways that technology can enhance successful communication. You also began to examine ways that messages, audiences, and purposes can differ. In this unit, you will continue that examination in the context of spoken messages. One of your most important requirements for emergency management is oral communication. During daily conversation, you make automatic adjustments to your message and delivery to ensure that you make your point. But have you ever stopped to wonder how you knew to repeat your point? Or why you chose to share a personal example from your own experience to convince your listener? Unit 6 Objectives After completing this unit, you should be able to: Determine the appropriate type of oral communication for the message and audience. Analyze your nonverbal cues to determine if and how they may interfere with your message. Use nonverbal cues displayed by an audience to improve the effectiveness of your communication. Recognize appropriate and inappropriate uses of humor in oral communication. This unit also will help you to identify and adjust your oral skills in the variety of situations that you are likely to face. Effective Communication Page 6.1
UNIT 6: EFFECTIVE ORAL COMMUNICATION Matching Communication to Message and Audience In your role as emergency manager, planner, or responder, you may be asked to communicate critical information in: One-on-one conversations. Small group discussions. Public presentations. Media interviews. What types of situations call for oral communication? Sometimes, you know the audience and the situation (e.g., an unruly crowd developing during a protest rally) and need to develop a message (e.g., dispersal, safety, public nuisance). Other times you start with a message for many audiences (e.g., buy flood insurance coverage) and must decide the venues (public service announcements, mass mailing, etc.). At other times, you have a very specific message and audience (e.g., firing a subordinate) but must create an appropriate situation for delivery. Still other times, you may be required to provide a media interview about a developing emergency and must keep your message clear and your voice calm to avoid confusing or panicking your audience. Each circumstance offers unique challenges and opportunities to match your verbal and nonverbal communication to your message and audience. Effective Communication Page 6.2
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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Unit 3: Communicating in an Emergen
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UNIT 3: COMMUNICATING IN AN EMERGEN
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