Effective Communication - Emergency Management Institute ...

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UNIT 5: USING TECHNOLOGY AS A COMMUNICATION TOOL Introduction Technology can assist you in meeting your communication goals. On the other hand, choosing the wrong technology can interfere with your message. In this unit, you will learn: How and when technology can assist you with communication. Appropriate and inappropriate uses of e-mail, the Internet, and other technologies. How to select the best mix of high- and low-tech media. Technology as a Tool Selecting the best technology to support your message maximizes its impact. Selecting a different technology, however, is rarely the solution to a communication problem. Also, certainly, there is no correlation between the complexity of the technology and the effectiveness of the communication. A table listing various communication technologies, their appropriate purposes and audiences, and tips and cautions for their use is shown on the following pages. Effective Communication Page 5.1
UNIT 5: USING TECHNOLOGY AS A COMMUNICATION TOOL Technology as a Tool (Continued) Technologies That Can Support Communication Technology Used To. . . Audience Characteristics Telephone Communicate immediately Communicate among people at different locations Telecommunications Device for the Deaf (TDD) Convey private information Provide information, registration, or hotline numbers Radio Communicate immediately Relay information to, from, or among emergency responders Fax Transmit emergency information Transmit detailed or reference information Transmit maps and other visuals Provide a hard copy of information for documentation E-mail Microphone and Overhead Projection Equipment Public Address System (mobile) Emergency Alert System (EAS) or future reference Provide an individual or a homogeneous group with a single message Communicate with a group Reinforce verbal message with maps or other graphics Communicate with the public when other forms of communication are not available or are not working Provide an emergency warning message when a larger-scale emergency is imminent Limited in number Identified Hearing-impaired Limited in number Identified Equipped with radios Identified On-site to receive message Limited Identified Recipients share a common language Sometimes limited to “subscribers” Assembled group of any size Specific, limited geographic area Identified geographic area Effective Communication Page 5.2
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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Page 27 and 28: UNIT 2: BASIC COMMUNICATION SKILLS
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Page 93 and 94: UNIT 6: EFFECTIVE ORAL COMMUNICATIO
Page 113 and 114: Unit 7: Preparing Oral Presentation
Page 115 and 116: UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Effective Or
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UNIT 8: COURSE SUMMARY Next Steps Y
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APPENDIX A: JOB AIDS Sample busines
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APPENDIX A: JOB AIDS Job Aid 3.1 Te
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS Sample Checkli
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APPENDIX A: JOB AIDS Before the Int
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APPENDIX A: JOB AIDS Preparation K
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APPENDIX A: JOB AIDS Write the Pres
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FINAL EXAM 1. Differences in previo
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FINAL EXAM 14. One reason to select
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