Effective Communication - Emergency Management Institute ...

More documents

Recommendations

Info

UNIT 7: PREPARING ORAL PRESENTATIONS Answers Case Study 7.1: Emergency Messages: Informational or Motivational? (Continued) Answers to Case Study Identify as many messages as you can and decide whether they are best presented as informational messages or motivational messages. There are many potential messages in this situation, including safety, traffic, local economy, and insurance. Your answers are correct if you accurately made a distinction between factual and persuasive messages. Examples of messages best presented as informational include: Telling the public which businesses are in operation and which are closed. Telling the public about new traffic patterns during reconstruction. Informing the public of curfew policies. Reviewing flood mitigation techniques. Examples of messages best presented as motivational include: Urging residents to support downtown merchants during recovery. Congratulating emergency responders for their work. Encouraging residents to learn about flood mitigation measures. Persuading community officials that mitigation is cost-effective. Learning Points Most emergencies will require that you communicate both informational and motivational messages. Notice the verbs that begin the sample messages above. Information is factual, but motivational messages are emotional. While the differences in informational and motivational presentations are many, both are based in well-researched, logical arguments that lead the listener to the desired conclusion. Think about a presentation that you will make in the future. Refer to Job Aids 7.2, Preparing an Oral Presentation, and 7.3, Delivering an Oral Presentation on the following pages. Effective Communication Page 7.9
UNIT 7: PREPARING ORAL PRESENTATIONS Plan the Presentation Job Aid 7.2 Preparing an Oral Presentation Determine the occasion and the goal of the presentation. Learn about the audience so that you can tailor your message accordingly: • Age range • Gender ratio • Size of the group • Common interests • Hot issues Investigate the logistics: • Room size • Available equipment • Number of other speakers Be succinct. Plan to speak briefly and clearly. Develop the Presentation Decide the type of speech that is appropriate: • Informational • Motivational • A combination of both types Determine the audience’s special needs: • Cultural • Language • Physical characteristics Outline the presentation: • Introduce the topic. • Clarify your opinion. • Identify key messages. • Establish a logical sequence. Identify the information or research required to support key points from: • Colleagues • Libraries • Files Effective Communication Page 7.10
Page 1 and 2:
Effective Communication Independent
Page 3 and 4:
TABLE OF CONTENTS Page Unit 4: Iden
Page 5 and 6:
Course Overview
Page 7 and 8:
COURSE OVERVIEW FEMA’s Independen
Page 9 and 10:
Unit 1: Course Introduction
Page 11 and 12:
UNIT 1: COURSE INTRODUCTION Course
Page 13 and 14:
UNIT 1: COURSE INTRODUCTION Activit
Page 15 and 16:
UNIT 1: COURSE INTRODUCTION Persona
Page 17 and 18:
UNIT 2: BASIC COMMUNICATION SKILLS
Page 19 and 20:
Page 21 and 22:
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
Unit 3: Communicating in an Emergen
Page 31 and 32:
UNIT 3: COMMUNICATING IN AN EMERGEN
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
UNIT 4: IDENTIFYING COMMUNITY-SPECI
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72: UNIT 4: IDENTIFYING COMMUNITY-SPECI
Page 77 and 78: Unit 5: Using Technology as a Commu
Page 79 and 80: UNIT 5: USING TECHNOLOGY AS A COMMU
Page 91 and 92: Unit 6: Effective Oral Communicatio
Page 93 and 94: UNIT 6: EFFECTIVE ORAL COMMUNICATIO
Page 113 and 114: Unit 7: Preparing Oral Presentation
Page 115 and 116: UNIT 7: PREPARING ORAL PRESENTATION
Page 121: UNIT 7: PREPARING ORAL PRESENTATION
Page 131 and 132: UNIT 8: COURSE SUMMARY Introduction
Page 133 and 134: UNIT 8: COURSE SUMMARY Communicatin
Page 135 and 136: UNIT 8: COURSE SUMMARY Effective Or
Page 137 and 138: UNIT 8: COURSE SUMMARY Next Steps Y
Page 139 and 140: APPENDIX A: JOB AIDS Sample busines
Page 141 and 142: APPENDIX A: JOB AIDS Job Aid 3.1 Te
Page 143 and 144: APPENDIX A: JOB AIDS page 2 Job Aid
Page 145 and 146: APPENDIX A: JOB AIDS page 2 Job Aid
Page 147 and 148: APPENDIX A: JOB AIDS Sample Checkli
Page 149 and 150: APPENDIX A: JOB AIDS Before the Int
Page 151 and 152: APPENDIX A: JOB AIDS Preparation K
Page 153 and 154: APPENDIX A: JOB AIDS Write the Pres
Page 155 and 156: FINAL EXAM 1. Differences in previo
Page 157 and 158: FINAL EXAM 14. One reason to select
show all

Effective Communication - Emergency Management Institute ...

Create successful ePaper yourself

Delete template?

Save as template?