Effective Communication - Emergency Management Institute ...

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UNIT 4: IDENTIFYING COMMUNITY-SPECIFIC COMMUNICATIONS ISSUES Case Study Case Study 4.1: Town Meeting Your community has a large population of immigrants and their descendants from India. As part of a community preparedness campaign, you have been asked to speak at a town meeting about how to be prepared for extreme temperatures. On the evening of your talk, you arrive early to check out the audience and notice that a large percentage is Indian. As you begin your talk, you notice that the Indian members of the audience are slowly shaking their heads back and forth sideways. You don’t understand why they don’t understand your message because the others in the audience are obviously engaged. Effective Communication Page 4.2
UNIT 4: IDENTIFYING COMMUNITY-SPECIFIC COMMUNICATIONS ISSUES Answers Case Study 4.1: Town Meeting (Continued) What happened during your talk? Answers to Case Study Were the Indian members of the audience not listening? Did they not understand? Did they disagree? Slowly shaking one’s head back and forth sideways does not always mean “no.” Rather, it signals “I’m listening” in parts of India. The Indian members of your audience were paying every bit as much attention to your message as others. Effective Communication Page 4.3
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
Page 13 and 14: UNIT 1: COURSE INTRODUCTION Activit
Page 15 and 16: UNIT 1: COURSE INTRODUCTION Persona
Page 17 and 18: UNIT 2: BASIC COMMUNICATION SKILLS
Page 29 and 30: Unit 3: Communicating in an Emergen
Page 31 and 32: UNIT 3: COMMUNICATING IN AN EMERGEN
Page 63: UNIT 4: IDENTIFYING COMMUNITY-SPECI
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Page 77 and 78: Unit 5: Using Technology as a Commu
Page 79 and 80: UNIT 5: USING TECHNOLOGY AS A COMMU
Page 91 and 92: Unit 6: Effective Oral Communicatio
Page 93 and 94: UNIT 6: EFFECTIVE ORAL COMMUNICATIO
Page 113 and 114: Unit 7: Preparing Oral Presentation
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UNIT 7: PREPARING ORAL PRESENTATION
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UNIT 8: COURSE SUMMARY Introduction
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UNIT 8: COURSE SUMMARY Communicatin
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UNIT 8: COURSE SUMMARY Effective Or
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UNIT 8: COURSE SUMMARY Next Steps Y
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APPENDIX A: JOB AIDS Sample busines
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APPENDIX A: JOB AIDS Job Aid 3.1 Te
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS page 2 Job Aid
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APPENDIX A: JOB AIDS Sample Checkli
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APPENDIX A: JOB AIDS Before the Int
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APPENDIX A: JOB AIDS Preparation K
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APPENDIX A: JOB AIDS Write the Pres
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FINAL EXAM 1. Differences in previo
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FINAL EXAM 14. One reason to select
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