Effective Communication - Emergency Management Institute ...

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UNIT 6: EFFECTIVE ORAL COMMUNICATION Cross-Cultural Meanings of Nonverbals (Continued) Evaluation • chewing on eyeglass frames • wearing a thoughtful, intense expression Nonverbal cues are summarized in Job Aid 6.2 on the following page. This job aid is also included in Appendix A. Effective Communication Page 6.15
UNIT 6: EFFECTIVE ORAL COMMUNICATION Job Aid 6.2 Nonverbal Cues SPEAKER’S NONVERBAL CUES Your nonverbal language reflects your attitudes, emotions, state of mind, and related messages. Nonverbal cues include: Vocal intonation: • Pitch, tone, inflection, volume • Rhythm, timing Silence Personal space Styles of dress: • Uniform (conveys authority, power) • Casual vs. dressy Body language: • Posture, body position • Head movements • Eye movement, eye contact • Facial expressions • Fidgeting, yawning • Touching LISTENER’S NONVERBAL CUES Indicators of . . . Boredom Slouching in one’s seat Yawning Staring out the window Lack of eye contact Neutral expression Fidgeting Closed posture Drifting attention Slowness to respond Neutral or “slurred” speech Frustration Rubbing forehead with hand Tense, worried expression Agreement, Enthusiasm Disagreement, Confusion Throwing hands up in the air Leaning toward the speaker Making eye contact Touching the speaker’s arm or hand Nodding head Relaxed, open posture Smiling or laughing Faster speech Higher pitch Frowning Shaking head Leaning back or away Pursing lips Tightened jaw and closed posture Staring elsewhere Shallow, rapid breathing Limited facial expression and hand gestures Slower speech Lower pitch Evaluation Chewing on eyeglass frames Wearing a thoughtful, intense expression Effective Communication Page 6.16
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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Unit 3: Communicating in an Emergen
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UNIT 3: COMMUNICATING IN AN EMERGEN
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Page 135 and 136: UNIT 8: COURSE SUMMARY Effective Or
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Page 139 and 140: APPENDIX A: JOB AIDS Sample busines
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