Effective Communication - Emergency Management Institute ...

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UNIT 6: EFFECTIVE ORAL COMMUNICATION Humor Using humor in speeches is a long-standing tradition. You can probably remember many times when you heard a speaker open a presentation with a joke. Most likely, you smiled at the jokes, settled in to listen to the messages and cannot remember any of the jokes that were told. However, if you can, it is probable that the joke offended you in some way. Why? When you hear humor successfully integrated into a presentation, it can enhance your reception to the speaker and message. You are relaxed by amusement and open to listening. Hence, the successful use of humor lies in eliciting a smile from the audience with a joke that is unlikely to offend. Humor used wisely may: Establish commonality. Increase trust. Reduce anxiety. Provide relief. Pace the delivery of complicated information. Effective Communication Page 6.17
UNIT 6: EFFECTIVE ORAL COMMUNICATION Caution Effects of Failed Humor When humor misses its mark, it can forge a terribly memorable link between you, your message, and personal offense. Consider the childhood joke below, told by a young boy, and heard very differently by three adults: Jane, Charlie, and Natasha. Knock, knock. Who’s there? Ivan. Ivan who? Ivant to suck your blood (delivered with vampire body language). Jane has two 6-year-old sons. This joke makes her groan with fond recognition. She tousles the child’s hair. Charlie smiles at the child, but as a vegetarian he finds the joke a little uncomfortable and he finds a reason to move away from the child. Natasha, a recent immigrant from the Ukraine, feels hurt by what she perceives to be a joke at her expense. She patiently explains to the child that it is rude to make fun of her accented English. Using humor is risky because what we may and may not find humorous is extremely personal. Our sense of what is funny reflects our culture, values, life experience, fears, and imagination. Remember that when you tell a joke, no two people hear it exactly the same way. If humor is so risky, why use it? Because when you can make someone smile or laugh, you make a powerful connection. Effective Communication Page 6.18
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Effective Communication Independent
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TABLE OF CONTENTS Page Unit 4: Iden
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Course Overview
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COURSE OVERVIEW FEMA’s Independen
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Unit 1: Course Introduction
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UNIT 1: COURSE INTRODUCTION Course
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UNIT 1: COURSE INTRODUCTION Activit
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UNIT 1: COURSE INTRODUCTION Persona
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UNIT 2: BASIC COMMUNICATION SKILLS
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Unit 3: Communicating in an Emergen
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UNIT 3: COMMUNICATING IN AN EMERGEN
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