essential-guide-to-qualitative-in-organizational-research

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–––––––––––––––––––––––––––––––––––––––––––––––––– USING TEMPLATES –––––––––– 259recorded cases, focusing on any particularly difficult or notable experiences. Discussion ofparticular cases then led into a wider consideration of issues relating to mental health services. Theinterviewers used a set of broad topic headings to guide the interviews, but tried as far as possibleto allow the participants to lead the discussion. Each of the focus group interviews lasted forapproximately one and a half hours, and was tape-recorded for later transcription.DEVELOPING THE TEMPLATE ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––In this section I will describe the development of the analytical template, illustrating throughoutwith examples from the ‘Managing mental health’ study. It is crucial to recognize thatdevelopment of the template is not a separate stage from its usage in analysis of texts. A usefulcontrast can be made with content analysis, where the researcher first constructs a codingscheme, then applies it to the texts to generate quantitative data for statistical analysis. Inqualitative template analysis, the initial template is applied in order to analyse the text throughthe process of coding, but is itself revised in the light of the ongoing analysis.Creating the initial templateAs noted earlier, template analysis normally starts with at least a few pre-defined codes whichhelp guide analysis. The first issue for the researcher is, of course, how extensive the initialtemplate should be. The danger of starting with too many pre-defined codes is that the initialtemplate may blinker analysis, preventing you from considering data which conflict with yourassumptions. At the other extreme, starting with too sparse a set of codes can leave you lackingin any clear direction and feeling overwhelmed by the mass of rich, complex data.Often the best starting point for constructing an initial template is the interview topicguide – the set of question areas, probes and prompts used by the interviewer. The topic guideitself draws on some or all of the following sources, depending on the substantive content andphilosophical orientation of a particular study: the academic literature, the researcher’s ownpersonal experience, anecdotal and informal evidence, and exploratory research. Mainquestions from the guide can serve as higher-order codes, with subsidiary questions and probesas potential lower-order codes. This is most effective where the topic guide is fairly substantialand (in qualitative terms) structured, with the interviewer defining in advance most of thetopics to be covered. In contrast, some research requires a more minimalistic approach to theconstruction of the topic guide, allowing most issues to emerge within each individualinterview. This was the case in our ‘Managing mental health’ study; issues for discussion wereidentified during the first part of each group interview, where GPs described individual cases.We did produce a list of issues to raise ourselves if the participants did not bring them up, andthis was added to as the study progressed, but it was not sufficiently detailed to serve as ananalytical template in itself.The approach Julia Maskrey and I used was to develop an initial template by eachexamining a sub-set of the transcript data (one group interview each), defining codes in thelight of the stated aims of the project. We then considered each other’s suggestions and agreeda provisional template to use on the full data set. This kind of collaborative strategy is valuableas it forces the researcher to justify the inclusion of each code, and to clearly define how itshould be used.
260 –––––––––– QUALITATIVE METHODS IN ORGANIZATION STUDIES ––––––––––––––––––1 CASE BACKGROUND HISTORY1 Illness category2 Treatment history3 Patient’s personal history2 THE CONSULTATION1 Presenting problem2 Treatment/management offered1 Prescription2 Advice3 Referral3 Factors influencing treatment/management1 Patient/GP interpersonal relationship2 The GP role1 GP’s own perception of role2 GP workload/time pressure3 SERVICE CONTACT1 Service(s) usedPractice nursePsychiatristClinical psychologistCommunity psychiatric nurseSocial workerCAST (community assessment team)CRUSE (bereavement counselling)RelateDrug rehabilitationOther voluntary services2 Factors influencing GP use of serviceRole responsibilities of serviceCommunication difficultiesAvailability of serviceResponse time of servicePersonal familiarity with individual service providerGP knowledge about mental health servicesFlexibility of serviceAppropriateness of specific intervention(s)4 POSSIBLE AREAS OF IMPROVEMENT1 Areas identified in course of discussion2 Priorities for investment (responses to specific question)As can be seen in Figure 21.1, the initial template consists of four highest-order codes,sub-dividedFigure 21.1 Initialintotemplateone, twofromorthethree‘managinglevelsmentalof lower-orderhealth’ studycodes. The extent of sub-division
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ESSENTIAL GUIDE TO QUALITATIVE METH
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This book is dedicated to our child
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viii ---------- CONTENTS ----------
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Notes on ContributorsJohn Benington
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AcknowledgementsIt has been 10 year
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2 ---------- QUALITATIVE METHODS IN
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4 ---- Life Histories -------------
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8 ---- The Twenty Statements Test -
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9 ---- Qualitative Research Diaries
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100 ---------- QUALITATIVE METHODS
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10 ---- Stories in Organizational R
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15 ---- Critical Research and Analy
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27 ---- Soft Systems Analysis: Refl
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30 ---- The Future Conference -----
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