essential-guide-to-qualitative-in-organizational-research

Table 22.1cont.Simon 24 10 years The drivers do Yes,pizza for insurance ‘definitely . . .take awaypurposes. The there are verybusinessothers don’t. few formalcontractsin the business’.Debbie 10 3 years Yes. ‘It’s one Yes. ‘I wascarethat we going to say, ithomeactually sat would be veryfor thedown and put hard to write aelderlytogether so itsfor theirpsychologicalcontract’.benefit aswell’.‘Everyone’s expectedto do what’srequired’. Emphasison the need to helpeach other out aswell as the need to fitin socially ‘peoplewho don’t gel withthe group don’t lastlong’. He can’t havetoo manyexpectations as theywould tell him to‘shove his job’.Loyalty. ‘They needto be loyal to me andI need to know thatwhen I walk out ofhere they are takingon the role of me’.Looking aftervulnerable peoplerequirescompassion,reliability, caringapproach and asense of humour.To be there andhands on. To providethem with supportfor personalproblems.At first, nothingexcept to be paid.Now they expect apleasant workingenvironment, tohave meals whenworking through,flexibility, loyaltyfrom Debbie, to askfor subs.Employee caughtstealing fromcustomers – wassacked but latergiven job backbecause Simon wasshort staffed and‘can’t afford to befussy’.Serious violationinvolving theft fromresidents. Covertsurveillanceoperations set up tocatch the thief, whowhen caught fourmonths later wassacked. A difficultand stressful timefor Debbie and heremployees.Very much hands onworking shifts,playing a key rolekeeping staffmotivated andcommitted. Strongemphasis on socialaspects of work,people has to enjoyit or else theywouldn’t last – it wasa demanding anddull job on minimumwage.Very hands on oftenworking shifts and isalways availablewhen not there.Close relationshipswith her staff areimportant and theysocialize together.Open managementstyle – staff knowwhat she expectsand that thesestandards will not becompromised.Insistence that itwasn’t a proper job –people did it as a ‘topup’, which is why thesocial aspects were soimportant. Therelationships had aregulatory effect too.She is proud ofrunning a successfulnursing home with ahigh standard of care.Having good workingrelationships isimportant and sherecognizes the needfor her to provide‘something extra’ inorder to keep staff. Sheis hoping to expand thebusiness.–––––––––––––––––––––––––––––––––––––––––––––––––––– USING DATA MATRICES –––––––––– 279