Fiscal Year 2013 Recommended Budget Book - Lake County

Information TechnologyMission Statement:To enable high performance within Lake County government through the delivery of powerful and innovative technologysolutions designed to meet the needs of our users, businesses, and citizens. In doing this, we demonstrate the value thatInformation Technology brings through applied technology, software development, computer and telecommunicationssystem design, geospatial analysis, and customer service and support.Program Descriptions:• The Telecommunications Division provides and maintains telephone equipment and services for all Lake Countygovernment agencies; the Board of County Commissioners (BCC), Clerk of the Court, Public Defender, State Attorney,Lake County Sheriff, Property Appraiser, Supervisor of Elections, Lake County Health Department (LCHD), andprovides technical assistance to the Lake County Tax Collector’s Office. The Division maintains over 2,400 phoneinstruments as well as automated call distribution (ACD) systems, voicemail, and duress alarms. Additionally,cellular/wireless phones assigned to BCC personnel are managed by the Telecommunications Division. The Division isalso responsible for providing telecom solutions for all newly constructed facilities like the new Lake CountyCourthouse, the Emergency Communications and Operations Center (ECOC), and the new Health Department Officesand Clinics throughout the county.• The Information Systems Division provides and maintains all computer and computer based equipment used by thedepartments of the Board of County Commissioners and the operation of the county’s networkbackbone which is made available to all county agencies. Supporting over 700 computer users, 120 fileservers, and the local and wide area networks that tie them together is a major undertaking. Servermanagement, change management, network security, backup and recovery, and helpdesk are just someof the duties performed by the Division which also provides these services to the Supervisor ofElections and the Property Appraiser upon request.• The Programming and Application Support Services (PASS) Division provides computer application support to thedepartments and Supervisor of Elections. Internet applications development by PASS has made online permitting forresidential and commercial projects a reality, the first in the State of Florida to do so. PASS duties include databaseadministration, electronic document management, Geographic Information Services (GIS) programming, and customcoding (programming) to integrate back office systems. Without this vital group, an efficient workflow between majorbusiness processes and departments would not be possible. The work of PASS makes business knowledge available tostaff so they can provide excellent service to our customers.• The Geographic Information Services Division is responsible for the analysis of data from a geographic perspective;creation of various GIS layers including the parcel layer, streets layer, hydrologylayer and other layers used by the departments; layers needed for import intodispatch systems for law enforcement and emergency service agencies;responding to cartography requests; and addressing of new structures within thecounty. GIS enables decision makers to visualize the facts, figures, effects, andresults of decisions through modeling and analysis of data and scenarios. GISilluminates understanding through data visualization thereby maximizing businessknowledge.• The Records Management Section oversees the Lake County Board of County Commissioners’ records managementprogram. In accordance with Florida Statutes and Administrative Code, Records Management assists the departmentswith records retention, storage, and the destruction of records. The Section performs periodic training for thedepartmental records coordinators, stores and retrieves records at the department’s request, functions as RecordsManagement Liaison Officer to the Division of Library and Information Services, and manages the BCC RecordsStorage Facility.F - 89