Fiscal Year 2013 Recommended Budget Book - Lake County

Information Technology• The Administration Section provides oversight of all IT divisions and the Records Management Section.Administration keeps the overall IT focus on carrying out the directives of county leadership and ensuring that alldivisions within the department are coordinating well with one another and the departments and constitutional offices.Other duties include budgeting, accounts payable, procurement, employee development, and overall projectmanagement.Department Goals and Objectives:Lake County is a High Performance Organization:• The IT Telecommunications Division will continue to work with CenturyLink to fine tune the amount of phone lines wehave versus the amount of phone lines we need. This will allow us to determine if we have the correct amount of phonelines for the public to reach county offices when the need arises. The Division will referenceCenturyLink usage reports to determine the County’s changing needs. In most cases, the resultshould be a reduction in lines yielding a savings without affecting our service level to the public.The Division will work to increase the amount of locations on the county 4 digit dial network,with staff working with county offices at remote locations. It is anticipated that at least two morelocations will be added to the county telecom network. Accomplishing this will save the Countymoney and will lead to a more efficient communications system with the added benefit of avoicemail consolidation. The Division will also continue to work with the Lake CountyDepartment of Health (LCHD) to reduce their land line expenditures with staff working with anoutside vendor to engineer a network design that is efficient and less costly to operate. With the installation of these newphone systems in many of the health department office locations, customer service and service delivery for our citizenswill be greatly improved. By the end of Fiscal Year 2013, the installation process should be 50 percent complete withmodifying the LCHD telecommunications network.• Over the last three years the Information Systems Division has been restructuring its storage infrastructure to supportvirtualization and to meet the demands of new technology. Data centralization has occurred naturally with this processand has driven Information Systems to re-evaluate the data protection strategy. The infrastructure is now in a positionwhere data can be easily replicated one or more times to provide redundancy. Replication allows multiple copies of datato be kept inexpensively and allows restoration of data to occur much more quickly than relying on tapes. Approval forthe county to build a hardened Emergency Communications and Operations Center (ECOC) facility provides additionalopportunities for the Division. This location will make an ideal candidate for off-site replication providing the countyconfidence that its data will be safe and secure even during extreme situations. At this time no additional equipment isneeded. Completion of the ECOC building will provide the facilities for off-site replication. By the end of Fiscal Year2013, it is expected that 75% of the county’s data will be replicated through automated processes to the offsite hardenedECOC building. The Information Systems Division continues to roll out the Windows 7 operating system while it beginsto prepare for Windows 8. The hard deadline to upgrade all computers to Windows 7 is April 2014. The Windows 8consumer preview was released in March 2012 and the final build is expected to be released by the end of 2012. TheDivision has already begun taking steps to evaluate the feasibility of upgrading to Windows 8 when it is released. Sincewe expect Windows 8 to be available during Fiscal Year 2013, Windows 7 roll outs may need to be discontinued in lieuof Windows 8. No additional equipment is needed for this project. By the end of Fiscal Year 2013 we expect that 75percent of the county’s desktop computers will be running the Windows 7 or Windows 8 operating system.• The Programming and Application Support Services (PASS) Division was successful with the implementation of onlinesingle family residential permits during Fiscal Year 2012, and is turning their focus to online commercial permitting forFiscal Year 2013. While the County has online permitting for residential projects, it does not have anything online forcommercial projects. With staff time as the only resource required, it is anticipated that completion of the first fourphases of online commercial permitting to include the following online applications: Pre-application Conference, SitePlan, Commercial Building Plan Review, and Commercial Building Permit, will be complete by the end of Fiscal Year2013.F - 90