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Community Health Volunteer's Training Manual - Population Council

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<strong>Community</strong> participatory tools<br />

helps community members to work together as a team to assess their health needs, identify<br />

problems and together find solutions to them.<br />

C-COPE encourages community members to be creative and innovative when solving local<br />

problems. The tool also enables the health care staff to build partnerships with community<br />

members in order to improve local health services. Again, it makes community members<br />

more responsive to needs in their communities and fosters community ownership of health,<br />

thus encouraging behaviour change.<br />

C-COPE is built around the framework of clients’ rights which are indicated in Box 2.4.1<br />

‘Clients’ Rights’ below.<br />

Box 2.4.1: Clients’ Rights<br />

•<br />

•<br />

•<br />

•<br />

•<br />

•<br />

•<br />

Informed choice<br />

Safe services<br />

Privacy and confidentiality<br />

Dignity, comfort and expression of opinion<br />

Access to services<br />

Continuity of care<br />

Information.<br />

The statement in the Box 2.4.2 ‘<strong>Community</strong> COPE Makes a Difference’ is a testimony from<br />

a community member who participated in a <strong>Community</strong> COPE exercise.<br />

Box 2.4.2: <strong>Community</strong> COPE Makes a Difference<br />

“Before, we were careless and ignorant. We kept our problems to ourselves and never spoke<br />

about the problems of the community. Now it is different, we all take part in identifying our<br />

problems, come together to find practical solutions within our means, draw action plans and<br />

implement the recommendations.” Anonymous.<br />

Benefits C-COPE activities<br />

Now let us look at how we can use this tool to benefit us in our communities by doing these<br />

exercises. Exercise 2.4.1 below will help you discuss your expectations.<br />

Exercise 2.4.1<br />

Objective: To discuss the expectations of<br />

the community when they attend health<br />

facilities.<br />

Time: 15 minutes<br />

Questions:<br />

1. If you or your relation visits a health care<br />

facility, how would you want him/her to<br />

be treated?<br />

Instruction to the Facilitator<br />

1. Lead participants to discuss their<br />

expectations when they visit a<br />

health facility.<br />

2. List responses on a flip chart<br />

3. Compare with suggested<br />

responses in Box. 2.4.3<br />

127

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