Community Health Volunteer's Training Manual - Population Council

Module 1 The CHPS Concept
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Box 1.3.6: How to listen and hear
e. When s/he finishes reword what s/ he said. Ask whether that is what s/he said or meant
to say. This will help you to hear and understand what the person is saying.
f. Together discuss any interventions and resolution that is available for the problem or
issue.
g. Finally, ask what the person wants to do and how s/he will achieve it.
h. Write out how the two of you intend to solve the problem.
i. Constantly evaluate what you two decided to do together. Sometimes you may have to
change your plan of action. Other times you will continue or make minor adjustments to
your plan.
j. End the conversation.
Fig 1.3.9 A volunteer sits with a mother with her sick child at home, she is telling her about the
Figure 1.3.5:
child’s
A volunteer
sickness.
listening
The volunteer
attentively
is listening
to a mother.
and is attentively looking into her eyes.
Mister, My child‛s
condition is serious,
he feels hot, cries a lot
Figure 1.3.6: A poor listener
What is the problem?
What did you do?
Why can‛t this man
keep quiet and listen?
I haven‛t told him all my
child‛s symptoms
I think this woman‛s
child has malaria. I will
refer her to the CHO