Community Health Volunteer's Training Manual - Population Council

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Topic 1 Supervision and its importance Supervision of Volunteers Let us start this section with a large group discussion on the types of supervision we know and use. Then we will look at some reasons why we supervise our workers and why we ourselves are supervised. Figure 3.4.1 A CHO talking to a volunteer about his work. Fig. Fig.3.1.2 Traditional Supervision Fig 3.3.1 Ahh!!! You did not do well at all. You should have called me for this case Please!! Calm down Sir This man‛s head is off again In traditional supervision, there is a ‘supervisor who is monitoring and evaluating a supervisee’. The method has a number of weaknesses that prevent one from achieving the desired results. Some disadvantages of the traditional method of supervising are listed below. Traditional supervision, • • • • is often punitive, fault-finding, and critical focuses on individuals rather than on processes emphasises the past rather than the future is superficial and not continuous. The traditional way of supervising is not working well in health delivery activities. A better way of supervising is the one that is of mutual benefit to both the supervisor and the supervisee. A better way of supervising is also one that is seen as a motivator rather than a punitive process. This is where Facilitative Supervision becomes relevant. You will need to adopt this facilitative supervision approach as opposed to the traditional one. Then supervision will become effective. 171
Module 3 The Work of the <strong>Health</strong> Committee 172 What then is this new supervision approach? How does it work? Let us discuss it. Facilitative supervision is different from the traditional way of supervising in that it tries to improve upon the traditional methods. Facilitative supervision: • focuses on helping the supervisee solve problems through the use of qualityimprovement tools; • focuses on processes rather than on individuals; • assists supervisee in planning for future quality-improvement goals; • is continuous and builds on past gains while setting higher quality improvement goals for the future; • • • • emphasises mentoring; adopts a joint problem-solving approach; is a two-way communication between a supervisor and those being supervised; and enables volunteers and community workers to learn about local needs and suggestions for improvement. Like C-COPE, (Module 2) the process of facilitative supervision includes identifying and analyzing problems, developing action plans and prioritising solutions with the one you are supervising. Because it is a two-way communication process, the community members, volunteers, community health committees and the health staff all get involved. As we said earlier we use facilitative supervision to improve upon the quality of the health services we deliver. Facilitative supervision can be done by everyone. It only requires some qualities and skills which can be learned. You will also need to develop leadership skills as well as character traits. This helps you the supervisor to be people-centered, patient and a good listener. As a supervisor you should be knowledgeable also about health delivery as well as current trends. Finally, the volunteers and other people you supervise want someone who will support and encourage them. These are things you must learn to do in facilitate supervision. Benefits of Facilitative Supervision Facilitative supervision is important because of its many benefits, even though it entails a lot more work than traditional supervision. To benefit from the method, both parties must invest extra time and effort in the supervision process. Some of the known benefits of facilitative supervision are as follows: • Helps both supervisor and supervisee to save time because there will be fewer problems to solve
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USAID UNITED STATES AGENCY I N T E
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© 2009 The Population Council, Inc
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Preface iv The Community-based Heal
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Acknowledgements vi The Ministry of
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viii MDGs Millennium development go
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x Module 4 The work of Community He
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Module 1 The CHPS Concept Module Ov
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Community Health Volunteer's Training Manual - Population Council

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