Community Health Volunteer's Training Manual - Population Council

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Conflict Prernclonnt MnMarernctMnnt reoolclon Again some also think conflicts are bad for a group of people or team because it represents a form of deviant behaviour and therefore must be changed or controlled. Conflicts like change are an integral part of all organisations. It is important for us to accept that they will occur and that no matter what we do, we cannot completely eliminate it. Rather as members of a team we should use it to improve the performance and achievements of our teams. Let me state that, the fact that you have conflict as a team of volunteers does not mean you have failed. Neither does it mean that people should judge you negatively because there has been a conflict. Neither should you be denied promotion and praise, because of the previous conflict. Conflicts rather help to bring about change in an organisation by bringing in new and fresh ideas. Again in our social relations, conflicts occur because each of us is coming into the relationship with our own psychological needs. And because we want these needs met in the relationship in a particular way, which may not be known to the other party, conflicts occur. Take marriage for example. While women may want to be loved and cared for, men go into marriage wanting a woman who will serve and submit to them. Interestingly, some couples do not know the expectations with which a partner is coming into the relationship. When these needs are not met, conflicts may arise and could lead to the dissolution of the marriage. Thus opposing views, behaviours and individual differences are the major causes of conflicts in most groups and organisations. Exercise 1.5.2 Writing Objective 1. To test the perceptions of male and female on relationships between the two. Time: 20 minutes Questions 1. How many people wrote WOMAN, WITHOUT HER, MAN IS USELESS 2. How many people wrote WOMAN, WITHOUT HER MAN IS USELESS 3. How many men wrote statement (1)? 4. How many women wrote statement (2)? 5. What does this tell you about perceptions. Instructions to the Facilitator NB: This activity is not useful for those who cannot read and write 1. Cut pieces of paper and distribute to participants 2. Boldly display the sentence WOMAN WITHOUT HER MAN IS USELESS 3. Ask participants to punctuate the sentence by writing their answers on the piece of paper 4. Go round and take the paper yourself and write (M or F) at the back indicating Male and Female 5. Collect and analyse the results and discuss 69
Module 1 The CHPS Concept Topic 2 Sources and causes of conflicts 70 Causes of conflicts From your discussions what are some of the common things that can bring conflicts to the community? Many things! Individual differences, language and culture, gender, geographical location, position and situation in life, and general local political atmosphere of a place are some of the sources of conflicts in our communities. Whatever the cause, the underlying reasons can be divided into four groups 1. 2. 3. 4. Communication problems Transparency and openness Power dominance issues Justice and fair play We say these four reasons underline many conflict problems because though unspoken, they fuel and motivate the thinking and emotions of people. These four factors cause people to take action when they think they are not being treated fairly or not being heard. Exercise 1.5.3 Role play Objective 1. To role-play situations that are sources and causes of conflicts Time: 20 minutes Questions 1. What are the different situations in which conflicts can occur? 2. What are the different situations in which conflicts can occur? Communication Instructions to the facilitator 1. Help the groups to discus personal and community conflicts that have identified and affected communities 2. Write out the responses on a flip chart 3. Ask the group to role-play a VHC in conflict bringing out the 4 causes Do you remember our lesson on listening and hearing? We learnt that we need to listen attentively to what people say to hear them. They too need to listen and understand what we mean and get along with us. Research has shown that many of us are poor listeners and poor communicators. So what happens? Much of what we say is not heard by the people we are talking to! We are saying one thing and they are thinking something else. Our intended information content is not what our listener perceives. This is a major source of conflict in our daily lives.
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USAID UNITED STATES AGENCY I N T E
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© 2009 The Population Council, Inc
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Preface iv The Community-based Heal
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Acknowledgements vi The Ministry of
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viii MDGs Millennium development go
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x Module 4 The work of Community He
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Module 1 The CHPS Concept Module Ov
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