Community Health Volunteer's Training Manual - Population Council

Problem of not listening and hearing
Interpersonal Relationships
What are some problems with not listening and hearing? Exercise 1.3.6 and Box 1.3.7 will
help you answer the question.
Exercise 1.3.6: Group work
Objective
1. To evaluate our listening abilities
Time: 20 minutes
Questions
1. What shows the volunteer was not hearing the
woman?
2. How do you know the woman has a problem?
3. How well do you listen?
4. How can volunteers improve upon their
listening skills?
Box 1.3.7: Things we do that show we are not listening
Facilitators’ Instructions
1. Give out copies of the
illustration 1.3.6 to
volunteers and let them
discuss it
2. Discuss how well
volunteers listened to the
woman
3. Discuss the items in Box
1.3.7 about the things
that people do that show
they are not listening and
update.
1. Interrupting people when people are talking
2. Doing other things while someone is talking to us e.g. playing with your phone or
occasionally look at the door all the time
3. Fidgeting, shaking your legs, yawning
4. Thinking about other things apart from what the person is saying. Therefore asking the
person to repeat what s/he has already said
5. No expression on your face. You look blank or have a far away look as if you are seriously
thinking about something or when you are absent-minded
6. Not looking at the person in the eyes or
7. Giving him your full attention.
Based on Box 1.3.7, discuss Exercises 1.3.7 and Figure 1.3.6. How will you describe the volunteer.
Exercise 1.3.7: Group work
Objective
1. To demonstrate listening skills
Time: 10 minutes.
Questions
1. What things show that the volunteer
is listening or not listening?
2. How will you teach volunteers to
listen and hear?
Instructions to the Facilitators
1. Show participants the list and
pictures above
2. Pair them up to talk about a
problem e.g. teenage pregnancy in
your community
3. Let one talk while the other listens
4. Make notes
5. Let them switch roles.
47