Community Health Volunteer's Training Manual - Population Council

Module 2 Community Mobilisation and Tools
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C-COPE helps communities through the activities they do to reform and develop their
communities. They discuss:
1. Their own expectations whenever they visit a health facility.
2. Develop ways and means of mobilising themselves for health activities.
3. Communities involvement in health activities.
4. CHV and their roles in community health work.
5. Identify community health problems, define their own solutions and implementations
strategies.
All these come out clearly in the C-COPE activities.
Box 2.4.3: Community expectations at a health facility
1. To be respected
2. To be treated promptly
3. To be seen by a qualified personnel
4. The right diagnoses should be made
5. The appropriate drugs must be given
6. To be told the procedures
7. There must be a follow up.
If the above things (Box 2.4.3) are what you expect from the health facility what should be
done for the health staff to enable them provide this kind of service? Do Exercise 2.4.2 and
compare with Box 2.4.4 below.
Exercise 2.4.2
Objective
1. To discuss views of the communities on what
should be done for health staffs to motivate
them provide optimum service
Time: 10 minutes
Questions
1. What do you think should be done for the
health staff to enable them provide services
listed in Box 2.4.4?
Box 2.4.4: List of the needs of the health staff
a. Staff should be given regular in-service training
b. Provided with needed equipment and supplies
c. Be visited by supervisors
d. Be paid well
e. Community members must respect them.
Facilitator’s Instructions
1. Ask participants how they
and their communities
will motivate their health
workers.
2. List responses on a flip
chart,
3. Compare with suggested
responses in the Box.2.4.4.