Community Health Volunteer's Training Manual - Population Council
Community Health Volunteer's Training Manual - Population Council
Community Health Volunteer's Training Manual - Population Council
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Module 1 The CHPS Concept<br />
82<br />
Do thorough research<br />
Like the lawyers, find all the information you can about the conflict. Talk with people on<br />
both sides. If there are documents that can help you, find them and read. Even find out about<br />
the history and cultures – tribal and organisational cultures from which the people come<br />
from. Find out anything that may help in the management of the issue. Ask questions from<br />
neutral people about the issues too.<br />
Look out for the neutral and respected people who can help with the resolution. Some of these<br />
people include religious leaders, teachers, lawyers, doctors and other professionals, chiefs,<br />
elders, wise old people, community and national stars of integrity, NGO and donor leadership,<br />
any other respected persons of the community and even some knowledgeable young persons.<br />
Be observant, quick to listen, slow to speak and quick to hear where ever you go.<br />
Listen and analyse<br />
Listen<br />
Listen to both sides of the issue. Do not make judgment separately. Next, analyse the<br />
information as members of a team. Analyse the information based on your research. Decide<br />
on various alternatives for solving the problem using the notes given and other practical<br />
things that have worked for you. Encourage your team members to accept some of the<br />
personal benefits of resolving conflicts to individual members and the team, as you go<br />
through the whole process of resolving a conflict.<br />
Meet<br />
Make appointments to meet with both groups to talk about how they both feel and about<br />
their being part of the solution to their own problems. Ask them about the part they want<br />
you the team or member to play in the resolution.<br />
Meet with both groups<br />
Meet with both groups and decide how they want the matter resolved to the benefit of<br />
all. Also decide on a symbolic peace pact they will like to sign to show that that they have<br />
accepted the resolution.<br />
Ask them – How is this matter affecting you? What will both groups gain or lose when the<br />
matter is resolved? Are there any persons you will like to be part of this process? What will<br />
it take to make you stay to the end of the process? What part do you want me/us to play in<br />
this process? How much authority are you giving us to do this work? What timelines are we<br />
looking at to reach a solution? What do we hope to have achieved by then- goals and targets?
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