Community Health Volunteer's Training Manual - Population Council

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Exercise 1.2.5: Group work Objective 1. To discuss barriers to effective communication Time: 10 minutes. Questions 1. What are the barriers to effective communication? 2. How can you overcome these barriers? Box 1.2.8: Barriers to effective communication • Personal character • Lack of interest • Non-involvement • Timing • Unclear message • Poor communication skills • Incomprehensible language • Wrong audience/listeners • Insufficient knowledge. Box 1.2.9: Overcoming barriers to effective communication Communication Skills Instructions to the Facilitator 1. Put volunteers into small groups of five and guide them to identify things that can affect the way they communicate with people (barriers to communications) 2. Organise a plenary session for groups to make presentations 3. Discuss how each barrier can be overcome 4. Summarise the session by drawing participants’ attention to the ‘list of barriers to effective communication’ in Box 1.2.8 • Develop positive personal character • Choose a most convenient time for the client • Choose acceptable channels of communication • Update your knowledge and upgrade your skills (make use of volunteers training manual) It is not just your communication that matters but how you communicate. If we do not have the needed skills to communicate even the best messages can fail to achieve the desired results. 35
Module 1 The CHPS Concept 36 Unit Summary We learnt about the various aspects of communication and how communication helps us in our role as volunteers in community-based health care delivery. We also identified various communication channels used at the community level and the ones that health volunteers use in the course of their work. We did role-plays to demonstrate skills for effective communication. Finally, we discussed some barriers that can affect communication and we suggested ways of overcoming them.
Page 1 and 2: USAID UNITED STATES AGENCY I N T E
Page 3 and 4: © 2009 The Population Council, Inc
Page 5 and 6: Preface iv The Community-based Heal
Page 7 and 8: Acknowledgements vi The Ministry of
Page 9 and 10: viii MDGs Millennium development go
Page 11 and 12: x Module 4 The work of Community He
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Community Health Volunteer's Training Manual - Population Council

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