chapter viii wool & wollen textiles industry - Ministry of Textiles

annual report 2011-12
CHAPTER XIV
Citizens’/Client’s Charter (CCC)
The Ministry has prepared and
published a Citizen Charter which
includes grievance redressal
portal (CPGRAM) at the website http://
ministryoftextiles.gov.in for receiving and
redressing the grievances of public online.
The system has been devised in such
a manner as to involve less paper work
on the part of the organizations handling
grievances of the public. The Citizen
Charter outlines the vision, mission of the
Ministry and commit a number of Service
Standards.
Vision
To build state-of-the-art production
capacities and achieve a pre-eminent
global standing by 2020 in manufacture
and export of all types of textiles including
technical textiles, jute, silk and wool
and develop a vibrant handloom and
handicraft sector for sustainable economic
development and promoting and
preserving the age old cultural heritage in
these sectors.
Mission
1. To promote planned and harmonious
growth of textiles by making available
adequate fibers to all sectors.
2. To promote technological upgradation
for all types of textiles
including technical textiles, jute, silk
and wool.
3. To promote skills of all textile workers,
handloom weavers and handicrafts
artisans, creation of new employment
opportunities and development of
new designs to make these sectors
economically sustainable.
4. To ensure welfare and proper working
environment and easy access to
healthcare facilities and insurance
cover to weavers and artisans to
achieve better quality of life.
5. To promote exports of all types of
textiles and handicrafts and increase
India’s share of world exports in these
sectors.
Service Standards
The Ministry of Textiles provides policy
support and implements programmes
and schemes for the development and
growth of Textiles Industry. We commit to
the services as given at table 14.1.
Services to Citizens are provided by the
Responsibility Centres (RCs) for the subsectors
covering the entire Textile Industry
through the Citizen’s Charters prepared
by the RCs. For any deficiency/dispute,
citizens may approach the RCs and when
not satisfied, may approach the Ministry
as per above service standards.
Grievance Redress Mechanism
The M/o Textiles has developed a
grievance redressal portal (CPGRAMS)
at its website http://ministryoftextiles.
gov.in for receiving and redressing the
grievances of public online. The system
has been devised in such a manner as to
involve less paper work on the part of the
organizations handling grievances of the
public.
As per the system, any citizen can visit
the website of Ministry of Textiles and
lodge his/her grievance under the link
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