chapter viii wool & wollen textiles industry - Ministry of Textiles
chapter viii wool & wollen textiles industry - Ministry of Textiles
chapter viii wool & wollen textiles industry - Ministry of Textiles
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ministry <strong>of</strong> <strong>textiles</strong><br />
“Public Grievances”. The nodal <strong>of</strong>ficer<br />
in the <strong>Ministry</strong> accesses grievances<br />
relating to his subjects by logging in<br />
his user account and takes action for<br />
redressal. In case the grievance relates<br />
to any <strong>of</strong> the organizations under the<br />
<strong>Ministry</strong>, the nodal <strong>of</strong>ficer transfers it<br />
to the concerned organization online.<br />
At present 18 organizations under the<br />
<strong>Ministry</strong> as given at table 14.2 have been<br />
included in the Grievance Redressal<br />
Mechanism.<br />
Sl<br />
No.<br />
Table 14.1<br />
Service Standards<br />
Main Service Standard Level at which specific<br />
services would be provided<br />
1. Maintain a constant dialogue<br />
with <strong>industry</strong> and stakeholders<br />
while framing and reviewing<br />
policies and programmes<br />
relating to the sector.<br />
We will endeavour to respond<br />
to all written suggestions<br />
within 20 days.<br />
Sh. S.P. Katnauria,<br />
Deputy Secretary (Coordination<br />
& Publicity),<br />
550, Udyog Bhawan,<br />
Tel. 23061537(0),<br />
e-mail: sp.katnauria@nic.in<br />
2. Constantly endeavour to keep<br />
our actions and decisions<br />
transparent and work towards<br />
making our procedures and<br />
transactions as simple as<br />
possible.<br />
3. Set up a sensitive and<br />
responsive machinery for<br />
redressing public grievances.<br />
4. Share our national<br />
performance and information<br />
with public over the media<br />
and the Internet through our<br />
website.<br />
In case <strong>of</strong> a likely or<br />
inevitable delay in decision<br />
making, or when an<br />
issue is disputed, we will<br />
communicate the reasons<br />
therefor.<br />
We will endeavor to respond<br />
to all written inquiries/<br />
complaints within 3 weeks.<br />
We will keep our website,<br />
Handbooks / Annual Report<br />
etc. up-to-date, and use<br />
it to share information on<br />
our activities, policies and<br />
programmes with you.<br />
As above.<br />
Ms. Sunaina Tomar,<br />
Joint Secretary (Public<br />
Grievances),<br />
271, Udyog Bhawan,<br />
Tel: 23061826,<br />
e-mail: sunaina.tomar@nic.in<br />
Sh.H.P.Shrivastav,<br />
Sr.Technical Director, NIC,<br />
269, Udyog Bhwan.<br />
Tel: 23063069.<br />
e-mail: hps@nic.in<br />
S.No.<br />
Name <strong>of</strong> the Office<br />
1 Development Commissioner (Handloom)<br />
2 Development Commissioner (Handicrafts)<br />
3 Office <strong>of</strong> Textile Commissioner, Mumbai<br />
4 National Jute Board, Kolkata<br />
5 Office <strong>of</strong> Jute Commissioner, Kolkata<br />
6 Jute Corporation <strong>of</strong> India, Kolkata<br />
Table 14.2<br />
Grievance Redress Mechanism<br />
222
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