13.07.2015 Views

Network Statement 2014 - ProRail

Network Statement 2014 - ProRail

Network Statement 2014 - ProRail

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CategoryDelivery termsUser conditionsAvailability / ReliabilityNotesA number of subscriptions for the ISVL application.A number of subscriptions are included in the user charge for the Train Path service(in accordance with the delivery conditions of the Train Path service, see § 5.2.1) asset out in the table below.Budgeted traffic volume peryear (train kilometres)Number ofsubscriptionsOver 5.0 million 10between 2.5 and 5.0 million 5between 1.0 and 2.5 million 2less than 1.0 million 1A separate charge is agreed for additional licences. <strong>ProRail</strong> will on exceedance ofthe number of allocated subscriptions contact the railway undertaking beforeproviding further access to the application.The railway undertaking must have a <strong>ProRail</strong>-approved version of Citrix clientserversoftware and Windows, as well as a VPN or NIS connection. The applicationis optimised for Microsoft Internet Explorer version 9. Modifications to own systemsare for the account of the customer (e.g., Internet Explorer). Use of the service withoperating systems other than Windows or other Internet browsers only afterconsultation with <strong>ProRail</strong>.Current user conditions (including information policy, security policy and passworduse) are available on request via Account Management.Availability 7 x 24 hours, with the exception of disasters and maintenance.The helpdesk is available 7 x 24 hours.An SLA forms part of the agreement; a draft version will be provided on request (viaAccount Management).appendix 23 Applications for capacity allocation (§ 4.4.5)<strong>Network</strong> <strong>Statement</strong> <strong>2014</strong> Combined <strong>Network</strong> - version 1.0 dated 9 January 2013 page 184

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