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Network Statement 2014 - ProRail

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appendix 24 Application and reports on realisation of train service (§ 4.8.5)This Appendix provides a description of the applications and reports below.1. VIEW, application for real-time information on train movements.2. Facts, reporting on the performance of the train service.3. Monitoring of, reporting on clarifiable train deviations registered by <strong>ProRail</strong>.4. Approval Monitoring, application for accepting or rejecting the causes of train deviations assignedto railway undertakings.1 Description of the real-time information on train movements application(VIEW)CategoryApplicationFunctionFacilityNotesReal-time information on train movements (VIEW)Real-time information on the movement of trains of railway undertakings in theNetherlands using a web-basd view function on the traffic control systems of<strong>ProRail</strong>. Two display options are available. The first concerns the deviation from theplanning. The second concerns information on all traffic, with a zoom-in function ona part thereof (e.g., region, route sections).A number of subscriptions for the VIEW application via internet.A number of subscriptions are included in the user charge for the Train Path service(in accordance with the delivery conditions of the Train Path service, see Chapter5.2.1) according to the table below.Budgeted traffic volume peryear (train kilometres)Numberof subscriptionsOver 5.0 million 10between 2.5 and 5.0 million 5between 1.0 and 2.5 million 2less than 1.0 million 1ApplicationDelivery timeDelivery termsUser conditionsAvailability / ReliabilityA separate fee applies to additional subscriptions and customisation, refer to theReal-time Information on Train Movements service (VIEW)’ in Chapter 5.5.3.Via Account Management.Within 5 working daysModifications to own systems are for the account of the customer (e.g., InternetExplorer or Java).The data may not be used for any other purpose than for which they have beenprovided by <strong>ProRail</strong>. Competitive use of this data is thus not permitted.Own PC with Internet connection, Java and an Internet browser7 x 24 hours availability, with the exception of emergencies and maintenance.The helpdesk is available from Monday until Friday from 08:00 to 18:00 hours.An SLA forms part of the agreement; a draft version will be provided on request (viaAccount Management).appendix 24 Application and reports on realisation of train service (§ 4.8.5)<strong>Network</strong> <strong>Statement</strong> <strong>2014</strong> Combined <strong>Network</strong> - version 1.0 dated 9 January 2013 page 185

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