13.07.2015 Views

Network Statement 2014 - ProRail

Network Statement 2014 - ProRail

Network Statement 2014 - ProRail

SHOW MORE
SHOW LESS
  • No tags were found...

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

5.5.8 Information on customised train service: factsServiceDescriptionApplicationEU categoryTariffDelivery timeUser conditionsInformation on realisation of customised train service: factsCustomised reports on the performance of the own train services (includingpunctuality, connections, cancelled trains, orders)This service provides information, in the form of a customised report, on theperformance of the own train service in terms of traffic performance, punctuality andconnections. The customised reports allow for comparisons in terms of location ortime, for example.For a description of the standard report, see Section 2 of appendix 24.Via Account ManagementCategory 3 (additional service)on requeston requestMS Office5.5.9 Information on customised train service: monitoringServiceDescriptionFacilityApplicationEU categoryTariffDelivery timeUser conditionsCustomised reports on the causes of disruptions of own train services, includingsafety incidents, delays, cancellations and detours.This service provides information, in the form of customised reports, on clarify willtrain deviations registered by<strong>ProRail</strong>.For a description of the standard report, see Section 3 of appendix 24.Via e-mail or a special, customised interface.Via Account ManagementCategory 3 (additional service)on requeston requestMS Office.5.5.10 Information on train service: historic train movements (TOON)ServiceDescriptionFacilityApplicationEU categoryTariffDelivery timeDelivery termsUser conditionsAvailability / ReliabilityInformation on realisation of train service: insight historic train movements (TOON)The display of operational data of trains (linked to train number): where and whenhas a train run (at section level). The conditions of infrastructural elements are alsoshown.Access to the TOON applicationVia the Servicedesk Infrastructure information infrainformatie@prorail.nl)Category 3 (additional service)On request2 weeksThe data may not be used for any other purpose than for which they have beenprovided by <strong>ProRail</strong>. Competitive use of this data is thus not permitted.The railway undertaking must have a <strong>ProRail</strong>-approved version of Citrix clientserversoftware. This can be requested via the Servicedesk Infrastructureinformation.7 x 24 hours availability, with the exception of emergencies and maintenance.The helpdesk is available from Monday until Friday from 08:00 to 18:00 hours.An SLA forms part of the agreement; a draft version will be provided on request (viaAccount Management).<strong>Network</strong> <strong>Statement</strong> <strong>2014</strong> Combined <strong>Network</strong> - version 1.0 dated 9 January 2013 page 75

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!