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Network Statement 2014 - ProRail

Network Statement 2014 - ProRail

Network Statement 2014 - ProRail

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3 Description of the report on insight realisation of train service -monitoringCategoryReportFunctionTypesApplicationDelivery timeUser conditionsNotesInsight on realisation of train service - monitoringThis report provides insight into clarifiable deviations of own train servicesregistered by <strong>ProRail</strong>, classified according to:• Causes of delay• Scale of delays• Status changes with notes• Train deviation related dataThe report concerns the network managed by ProRai, excluding the locallyoperated areas.The railway undertaking receives a data file by e-mail on the first following workingdayRailway undertakings can choose from a number of options in terms of:• delivery frequency (daily, weekly, monthly, quarterly and annually)• variation ( cause, train series, category and VL item).Via the Central Verification Office (CVB@prorail.nl)Within 24 hours (on working days)MS Office.4 Description of the Approval Monitoring applicationCategoryApplicationFunctionFacilityApplicationDelivery timeDelivery termsUser conditionsAvailability / ReliabilityNotesApproval MonitoringThis application enables railway undertakings to accept or reject the causes of traindeviations assigned to railway undertakings.Via citrix accountVia the Servicedesk Infra-Informatie (infrainformatie@prorail.nl).On request (indication approx. 1 to 2 months)A number of subscriptions are included in the user charge for the Train Path service(in accordance with the delivery conditions of the Train Path service, see § 5.2.1).The norm is 1 subscription per 1,000,000 budgeted train kilometres per year, with aminimum of 2 subscriptions, irrespective of the number of trained kilometresA separate fee is agreed for additional subscriptions. <strong>ProRail</strong> will on exceedance ofthe number of allocated subscriptions contact the railway undertaking beforeproviding further access to the application.The railway undertaking must have a <strong>ProRail</strong>-approved connection. The operatingsystem must be suitable for the applicable version of Citrix. Current userconditions (including information policy, security policy and password use)are available on request via Account Management.7 x 24 hours availability, with the exception of emergencies and maintenance.The helpdesk is available from Monday until Friday from 08:00 to 18:00 hours.appendix 24 Application and reports on realisation of train service (§ 4.8.5)<strong>Network</strong> <strong>Statement</strong> <strong>2014</strong> Combined <strong>Network</strong> - version 1.0 dated 9 January 2013 page 187

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