Independent Living Program - Florida's Center for Child Welfare

INTERPERSONAL COMMUNICATIONLearning Goals Expectations Activities14. Knows how tocommunicate in thework place.a. Demonstrate introducing oneself and greetingothers (e.g., handshake, eye contact, standardv. slang language).b. Demonstrate effective listening techniques toclarify instructions.c. Demonstrate the ability to ask effectivequestions to obtain and/or clarify information.d. Demonstrate giving and receiving feedback intwo work-related situations.e. Demonstrate tolerance for the opinions ofothers.Ready, Set, Fly! Communication #12.SEALS II, Set the Stage, p. 6.Social Skills for Secondary, Skill 7, Making a GoodImpression, p. 51-57.The Alcohol and Drug Information Clearinghouse –http://www.nebraskaprevlink.ne.gov/therightstuff/youth/express.html15. Knows how to usetechnology tocommunicate safely andeffectively.a. Explain how a telephone and email are useddifferently at home and at work.b. Demonstrate appropriate telephone etiquettein home and work situations (e.g., how toanswer, take messages, and conveyinformation).c. Demonstrate appropriate email etiquette inhome and work situations.d. Explain how to communicate safely whenusing telephone and email (e.g., appropriatevoice message on answering machine,appropriate disclosure of personal informationon e-mail).Life Skills Activities for Children, Dialing the Number, p. 27-29.Life Skills Activities for Children, O is for Operator, p. 30-31.Life Skills Activities for Children, Giving Information, p. 34-35.Life Skills Activities for Children, Taking a Message, p. 36-37.Life Skills Activities for Children, Using a Pay Phone, p. 40-41.Life Skills Activities for Children, Leaving a Message on anAnswering Machine, p. 42-43.Oops! Telephones, p. 34-36.Ready, Set, Fly! Communication #14.4 Girls, Safety –http://www.4girls.govBusiness Netiquette –http://www.bspage.com/1netiq/Netiq.htmlInternet Safety, Etiquette for Kids –http://kidsinternet.about.com/cs/internetsafety1/Life Skills Guidebook 133©2004 by Casey Family Programs.