AFI 11-2C-130v3 - BITS

202 AFI11-2C-130V3 23 APRIL 2012
13.5.1. The loadmaster is a key figure in good passenger relations. The following rules
should be observed:
13.5.1.1. Address passengers by proper titles.
13.5.1.2. Avoid arguments and controversial subjects, national or international politics,
criticism of other personnel or organizations.
13.5.1.3. Offer services or perform duties in a manner indicating a personal interest and
willingness to help.
13.5.2. Comments by the loadmaster and the manner in which they are made often determine
passenger attitudes about the flight. Always remember that passengers are individuals;
address them collectively only when making announcements.
13.5.2.1. Ensure crewmember‘s and MEP‘s entertainment media (magazines, DVD, etc.)
are of an appropriate nature.
13.5.3. In-flight Procedures.
13.5.3.1. Passengers may move about the cabin after reaching cruise altitude; however,
judgment must be exercised on the number of passengers allowed out of their seats at any
one time. Encourage passengers to remain seated with their seat belts fastened. Due to
concern for their safety, passengers are not allowed to lounge or sleep on cargo or
baggage. Discourage passengers from congregating around galley and lavatory.
13.5.3.2. Make frequent checks on cabin temperature, passengers with small children,
and cleanliness of the cabin and lavatories.
13.5.3.3. Do not allow passengers to tamper with cargo or emergency equipment.
Passengers will not be permitted access to checked baggage.
13.5.3.4. On long flights, particularly during hours of darkness, use all possible means to
make passengers comfortable. Dim and extinguish unnecessary cargo compartment
lights.
13.5.3.5. Passengers may visit the flight deck only when approved by the PIC. Use good
judgment when requesting this authority. Refer to paragraph 5.3 for further guidance.
13.5.4. Body Fluid/Bio-Hazard Clean-Up:
13.5.4.1. Aircrew personnel are the first line of defense when human fluids/waste
contaminate aircraft. Because of the potential health risk to passengers and crew,
crewmembers will immediately clean-up, to the best of their ability, all body fluids/waste
when it does not detract from their primary duties. Loadmasters will request troop
commanders, team leaders, or traveling companions assist with the in-flight clean-up
whenever possible. The clean-up will be accomplished using kits provided by fleet
service and the procedures listed below.
13.5.4.1.1. Cordon of the contaminated area if possible.
13.5.4.1.2. Use non-sterile vinyl or nitrile gloves that cover part of the arm.