PeopleSmart in Business eBook - The Platinum Rule

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188 Claim Your Bonus Additional Learning Tools: DISCstyles An indisputable fact is that people prefer to interact with people they like. Th e ability to create rapport with people is a fundamental skill in sales, management, personal relationships, and everyday life. Th e goal of DISCstyles is to create personal chemistry and productive relationships. You do not have to change your personality. You simply have to understand what drives people and recognize your options for eff ectively dealing with them. DISCstyles teaches you powerful life-skills that will serve you well in all your relationships: business, social and family. To fully experience the magic of DISCstyles, take your DISCstyles Assessment now. http://www.DISCself.com/?mj Dynamics of Eff ective Listening - Six Hour Audio Program on downloadable MP3s Active Listening Skills: What they didn’t teach you in school could be the key to becoming closer to your friends and family; a better, stronger leader; and fi nally able to explode your earning potential. Active listening is a skill so important that anyone who lacks it is sure to have problems at home and at work: problems with a spouse, kids, customers, a boss (or bosses), or co-workers. When you don’t know how to listen to others, you can’t help but create misunderstandings that end up costing a lot of time and money. But those trends do not have to continue. Th e Dynamics of Eff ective Listening is an MP3 audio program that will teach you how to eff ectively listen to others. Dr. Tony Alessandra and his thirty plus years of researching human behavior will help you
tap into your own communication power. You can master the skill of active listening in just a few short weeks. Buy It Now! http://www.alessandra.com/products/productdetails. asp?productid=77 Astounding Customer Service 80 - minute Audio Program on downloadable MP3s Download this 80-minute MP3 series right now and you’re moments away from acquiring the most critical and valuable skill that could mean thousands (maybe more) to your bottom-line. How much is a valued customer really worth to your business? Do the math. It costs you up to 4 times more to get a new customer than it does to retain an existing one. But wait... Th at doesn’t even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfi ed customer will only tell 10 people about their good experiences. Th is means you have to make twice as many customers happy as unhappy - just to break even! Call me stupid but I’m keeping my customers happy and satisfi ed... and the only way to do it is through Astounding Customer Service! Download this 80-minute MP3 series right now on your computer and you’re moments away from acquiring the most critical and valuable skill that could mean thousands (maybe more) to your bottom-line. I’ve laid it all out for you here - over 35 years of the customer service secrets that have helped me tremendously in my own business career and saved me from many ruined customer relationships along the way. Buy It Now! http://www.alessandra.com/products/productdetails. asp?productid=78 189
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People Smart: In Business Copyright
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Dedications From Tony Alessandra: T
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Table of Contents I Introduction 1
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II Introduction DISCstyles model. I
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IV Introduction Consequently, they
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VI Introduction Th is is a reader-f
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2 One: The Platinum Rule near her.
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4 One: The Platinum Rule second rea
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6 One: The Platinum Rule Modify you
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8 One: The Platinum Rule Most of th
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12 Two: I Know Who You Are, But Wha
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Chapter 3 How Will You Know One Whe
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Direct people are faster paced, mor
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What sort of feedback do you suppos
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Some are more, some less It is impo
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(I) Likely to reserve the expressio
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to stand further away from you, eve
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Ranges of behavior Whether a person
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To identify a person’s behavioral
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Th e second participant speaks with
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Dominant Directors may like to let
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signs personal birthday and Christm
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Shares personal More pitch Much han
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posters, and other personal items.
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phone and like to build a personal,
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fully and with less expression than
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tive and logical alternative for so
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If the shoe fi ts Th e dimensions t
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DAILY EXAMPLES OF THE FOUR STYLES S
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74 Four: Creating Personal Power Th
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94 Five: On the Job Dominant Direct
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96 Five: On the Job never buys gree
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98 Five: On the Job From bus excurs
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100 Five: On the Job pecially, brin
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102 Five: On the Job • Implement
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104 Five: On the Job Non-Interactin
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106 Five: On the Job What do Intera
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108 Five: On the Job task and take
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110 Five: On the Job • Librarian
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112 Five: On the Job others, follow
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114 Five: On the Job Steady Relater
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116 Five: On the Job • Dislike ta
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118 Five: On the Job In business, C
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120 Five: On the Job C leaders Caut
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122 Five: On the Job may make it a
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124 Five: On the Job • Work with
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128 Six: Leadership Styles Th e dif
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130 Six: Leadership Styles staff me
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132 Six: Leadership Styles the same
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134 Six: Leadership Styles person w
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136 Six: Leadership Styles boring s
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Page 158 and 159: 140 Six: Leadership Styles Making d
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Page 162 and 163: 144 Six: Leadership Styles do that,
Page 164 and 165: 146 Six: Leadership Styles how to i
Page 166 and 167: 148 Six: Leadership Styles Action P
Page 168 and 169: 150 Six: Leadership Styles sanitary
Page 170 and 171: 152 Six: Leadership Styles what the
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Page 175 and 176: Chapter 7 Selling and Servicing wit
Page 177 and 178: salesperson and prospect have worke
Page 179 and 180: #2—studying D’s needs To head o
Page 181 and 182: ecome so preoccupied with other bus
Page 183 and 184: How to Sell Your Product or Service
Page 185 and 186: about the favorable impact or conse
Page 187 and 188: with new things. So make sure you r
Page 189 and 190: #2—studying S needs Steady Relate
Page 191 and 192: identify which employees deserve im
Page 193 and 194: #1—making contact with the C Befo
Page 195: train new employees at no additiona
Page 199 and 200: Now, a Word About Our Authors… An
Page 201: ship & Character. Dr. O’Connor ha
Page 204 and 205: 186 Claim Your Bonus Once you’ve
Page 208 and 209: 190 Claim Your Bonus How to Gain Po
Page 210 and 211: 192 Claim Your Bonus Mastering Your
Page 212 and 213: 194 Claim Your Bonus the correct ju
Page 214 and 215: 196 Claim Your Bonus and an assured
Page 216 and 217: 198 Claim Your Bonus It’s fun. It
Page 218 and 219: 200 Claim Your Bonus some of your h
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