PeopleSmart in Business eBook - The Platinum Rule

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20 Two: I Know Who You Are, But What Am I? to them as highly emotional people who tend to “wear their hearts on their sleeves.” Th e Irish are known for their animated, interactive storytelling and neighborhood socializing. In fact, many areas of the Northeastern United States have become settled as Irish-Italian communities by these immigrants with similar lifestyles. Italians’ Interacting Socializer attributes have made them worldfamous in the performing arts, restaurant and hospitality fi elds, and other person-to-person areas such as fashion and sales. How oft en have you described a native Irishman or Italian you have met by the following general description of the Interacting Socializer tendencies? • optimistic--prefer to view life's positives; oft en block out negative situations, facts, concerns • fast-paced--talk, move, and do most activities rather quickly • emotional--readily show their own feelings and respond to others' feelings • approval-seeking--look to others for acceptance and re-energizing; want people to approve of and like each other, too • fun-loving--seek an upbeat, positive, casual atmosphere and love a good party, especially with friends • excitable--show emotions and become enthusiastic, at best; rattled, at worst--when pressured or tired • spontaneous--behave impulsively; dislike planning or dealing with follow-through details • expressive--at times, they may forget and divulge secret information; or they may say too much to the wrong people
Action Plan... INTERACTING SOCIALIZER CHARACTERISTICS SO YOU . . . Concerned with approval — Show them that you and appearances admire and like them Seek enthusiastic people — Behave optimistically and and situations provide upbeat setting Th ink emotionally — Support their feelings Want to know — Avoid involved details, the general expectations focus on the “big picture” Need Involvement — Interact and participate and people contact with them Like changes and — Vary the routine; avoid innovations repetition Want others to notice — Compliment them THEM personally and oft en Oft en need help — Do it together getting organized Look for action — Keep up a fast, and stimulation lively pace Want feedback — Mention their accompiishthat they “look good” ments, progress and your other genuine appreciation 21
Page 2 and 3: People Smart: In Business Copyright
Page 5: Dedications From Tony Alessandra: T
Page 9: Table of Contents I Introduction 1
Page 12 and 13: II Introduction DISCstyles model. I
Page 14 and 15: IV Introduction Consequently, they
Page 16: VI Introduction Th is is a reader-f
Page 20 and 21: 2 One: The Platinum Rule near her.
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DAILY EXAMPLES OF THE FOUR STYLES S
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94 Five: On the Job Dominant Direct
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96 Five: On the Job never buys gree
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98 Five: On the Job From bus excurs
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100 Five: On the Job pecially, brin
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102 Five: On the Job • Implement
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104 Five: On the Job Non-Interactin
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106 Five: On the Job What do Intera
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108 Five: On the Job task and take
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110 Five: On the Job • Librarian
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112 Five: On the Job others, follow
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114 Five: On the Job Steady Relater
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116 Five: On the Job • Dislike ta
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132 Six: Leadership Styles the same
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138 Six: Leadership Styles clinch t
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140 Six: Leadership Styles Making d
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144 Six: Leadership Styles do that,
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146 Six: Leadership Styles how to i
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148 Six: Leadership Styles Action P
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150 Six: Leadership Styles sanitary
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152 Six: Leadership Styles what the
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154 Six: Leadership Styles Action P
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Chapter 7 Selling and Servicing wit
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salesperson and prospect have worke
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#2—studying D’s needs To head o
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ecome so preoccupied with other bus
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How to Sell Your Product or Service
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about the favorable impact or conse
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with new things. So make sure you r
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#2—studying S needs Steady Relate
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identify which employees deserve im
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#1—making contact with the C Befo
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train new employees at no additiona
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Now, a Word About Our Authors… An
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ship & Character. Dr. O’Connor ha
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186 Claim Your Bonus Once you’ve
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188 Claim Your Bonus Additional Lea
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190 Claim Your Bonus How to Gain Po
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192 Claim Your Bonus Mastering Your
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194 Claim Your Bonus the correct ju
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196 Claim Your Bonus and an assured
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198 Claim Your Bonus It’s fun. It
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200 Claim Your Bonus some of your h
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