PeopleSmart in Business eBook - The Platinum Rule

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76 Four: Creating Personal Power Through Behavioral Adaptability • diff erent general, overall levels of adaptability ranging from higher (more characteristic) to lower (less characteristic) • personal diff erences in various situations regarding our level of the two basic ingredients of adaptability— fl exibility and versatility • specifi c key strengths and possible growth areas in the 20 behaviors which make up your overall level of development in adaptability potential Th e 10 behaviors which defi ne the person with high adaptability potential are diff erent from behavioral type, so anybody can choose to enter the higher range characteristics of a more enlightened, functionally mature human being. Unfortunately, the 10 at the lower end represent the darker side more characteristic of lower order animals and species. But you (and every other individual) have the personal power to increase your level of adaptability if you are willing to learn the abilities to get there. The high and low adapters Th e research conducted on fl exibility has shown you view yourself as both more fl exible and versatile than you actually are. In part, this is because you aspire toward who and what you want to be. As a result, your view of yourself includes both how you intend to act and how you actually do act. However, the reality of how you act is based only on the second element. Another factor that explains this gap in our idealized versus actual level of adaptability is that it’s not easy. If you’re like most people, you may not be aware of all 10 behaviors that allow you to achieve your potential, let alone have already developed them as personal strengths. Similarly, you may not have thought about the 10 others that undermine your potential strengths. Here are all 20, broken
down into 10 fl exibility strengths and weaknesses and 10 versatility plus and minus points. Higher fl exibility is characterized by these personal attitudes: • confi dence—the attitude of belief in one's self, trusting your own judgment and resourcefulness • tolerance—open-minded state of acceptance; willingness to defer judgment on the basis of limited time or information • empathy—sensitivity to another's point of view; caring approach towards others (without being overwhelmed or manipulated by people) • positiveness—maintaining a state of positive expectations about people and situations, including a positive state of energy in your thoughts and emotional patterns • respect for others—desire to understand, accept, and consider mutual and separate interests, choices, and commitments Lower fl exibility is characterized by these personal attitudes: • rigidity • competition with others • discontent • being unapproachable • diffi culty in dealing with ambiguity Just think of the more successful individuals you have admired, both personally and from afar, and you'll probably notice your list is full of people with high fl exibility strengths. Th ose with lower fl exibility characteristics seldom seem to make the cut. 77
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People Smart: In Business Copyright
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Dedications From Tony Alessandra: T
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Table of Contents I Introduction 1
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II Introduction DISCstyles model. I
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IV Introduction Consequently, they
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VI Introduction Th is is a reader-f
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2 One: The Platinum Rule near her.
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4 One: The Platinum Rule second rea
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6 One: The Platinum Rule Modify you
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8 One: The Platinum Rule Most of th
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12 Two: I Know Who You Are, But Wha
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144 Six: Leadership Styles do that,
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150 Six: Leadership Styles sanitary
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152 Six: Leadership Styles what the
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Chapter 7 Selling and Servicing wit
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salesperson and prospect have worke
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#2—studying D’s needs To head o
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ecome so preoccupied with other bus
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How to Sell Your Product or Service
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about the favorable impact or conse
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with new things. So make sure you r
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#2—studying S needs Steady Relate
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identify which employees deserve im
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#1—making contact with the C Befo
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train new employees at no additiona
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Now, a Word About Our Authors… An
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ship & Character. Dr. O’Connor ha
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186 Claim Your Bonus Once you’ve
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188 Claim Your Bonus Additional Lea
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190 Claim Your Bonus How to Gain Po
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192 Claim Your Bonus Mastering Your
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194 Claim Your Bonus the correct ju
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196 Claim Your Bonus and an assured
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198 Claim Your Bonus It’s fun. It
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200 Claim Your Bonus some of your h
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