PeopleSmart in Business eBook - The Platinum Rule

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200 Claim Your Bonus some of your habitual behaviors and knee-jerk reactions in order to become more versatile - and therefore increase your chances of success in any given situation, regardless of circumstances. Topics covered include: • Helping you increase your resiliency, attentiveness, and vision - all of which enhance your versatility • Helping you decrease your bluntness, resistance, and subjectiveness - all of which hinder your versatility Buy It Now! http://www.alessandra.com/products/productdetails. asp?productid=60 Astounding Customer Service Complete Package DVD - All eight chapters (segments) on Customer Service (approx. 80 minutes) PLUS three chapters on Listening Skills (approx. 36 minutes) PLUS two chapters on Telephone Skills (approx. 25 minutes), includes PDF Workbook for each category. Th e cost of training your employees to deliver Astounding Customer Service never exceeds the cost of losing a customer! Can you aff ord to lose your customers? Of course not, but you may be doing so anyway, if your company’s customer service standards are not high enough for your customers. Luckily, employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in my proven system today, and help your employees learn skills that will secure committed and active customers for your business? How can you aff ord not to? Customer Service Topics Include: • Customer Service in America is Broken • What’s Your Customer Worth?
• Customer Service Demands Commitment, Communication, and Confl ict Resolution • Exceeding Customer Expectations • Th e 3 R’s of Customer Service • How to Deliver Astounding Customer Service • Graduate from One-Shot Sales to Lifetime Customers • Improve Your Customer Service Language Listening Skills Topics Include: • Th e High Cost of Ineff ective Listening • Th e Benefi ts of Active Listening • Th e CARESS Model • Telephone Skills Topics Include: • Sixteen Critical Strategies • Handling Irate Callers • Twelve Ideas Customers Love • My personal guarantee! If you’re not satisfi ed with the results I’m positive you’ll see in the fi rst 60 days, pick up the phone or send me an email and I’ll refund your money on the spot! No questions asked. How’s that for customer service? Buy It Now! http://www.alessandra.com/products/productdetails. asp?productid=66 201
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People Smart: In Business Copyright
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Dedications From Tony Alessandra: T
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Table of Contents I Introduction 1
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II Introduction DISCstyles model. I
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IV Introduction Consequently, they
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VI Introduction Th is is a reader-f
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2 One: The Platinum Rule near her.
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4 One: The Platinum Rule second rea
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6 One: The Platinum Rule Modify you
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8 One: The Platinum Rule Most of th
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12 Two: I Know Who You Are, But Wha
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Chapter 3 How Will You Know One Whe
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Direct people are faster paced, mor
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What sort of feedback do you suppos
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Some are more, some less It is impo
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(I) Likely to reserve the expressio
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to stand further away from you, eve
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Ranges of behavior Whether a person
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To identify a person’s behavioral
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Th e second participant speaks with
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Dominant Directors may like to let
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signs personal birthday and Christm
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Shares personal More pitch Much han
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posters, and other personal items.
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phone and like to build a personal,
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fully and with less expression than
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tive and logical alternative for so
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If the shoe fi ts Th e dimensions t
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DAILY EXAMPLES OF THE FOUR STYLES S
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74 Four: Creating Personal Power Th
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94 Five: On the Job Dominant Direct
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96 Five: On the Job never buys gree
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98 Five: On the Job From bus excurs
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100 Five: On the Job pecially, brin
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102 Five: On the Job • Implement
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104 Five: On the Job Non-Interactin
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106 Five: On the Job What do Intera
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108 Five: On the Job task and take
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110 Five: On the Job • Librarian
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112 Five: On the Job others, follow
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114 Five: On the Job Steady Relater
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116 Five: On the Job • Dislike ta
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118 Five: On the Job In business, C
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120 Five: On the Job C leaders Caut
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122 Five: On the Job may make it a
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124 Five: On the Job • Work with
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128 Six: Leadership Styles Th e dif
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130 Six: Leadership Styles staff me
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132 Six: Leadership Styles the same
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134 Six: Leadership Styles person w
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136 Six: Leadership Styles boring s
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138 Six: Leadership Styles clinch t
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140 Six: Leadership Styles Making d
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142 Six: Leadership Styles between
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144 Six: Leadership Styles do that,
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146 Six: Leadership Styles how to i
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148 Six: Leadership Styles Action P
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Page 183 and 184: How to Sell Your Product or Service
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Page 189 and 190: #2—studying S needs Steady Relate
Page 191 and 192: identify which employees deserve im
Page 193 and 194: #1—making contact with the C Befo
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Page 199 and 200: Now, a Word About Our Authors… An
Page 201: ship & Character. Dr. O’Connor ha
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